Launch Manager

Truemed • Los Angeles, NY

14d

About The Position

As a Launch Manager at Truemed, you’ll play a critical role in helping high-growth, high-volume, and complex merchants unlock the full value of our platform. You’ll partner closely with enterprise-level brands to integrate HSA/FSA eligibility into their commerce stack, enhance the customer experience, and align our technology with their business objectives to drive measurable growth. This is a merchant-facing role that calls for a strategic blend of 60% business acumen and 40% technical expertise, requiring you to deeply understand each partner’s goals while delivering solutions tailored to Truemed’s product offerings. As a trusted expert on the Truemed platform, you’ll guide merchants through the implementation process, including payment integrations, post-purchase survey workflows, custom API development, and compliance with HSA/FSA regulations, ensuring they are positioned for long-term success. What do you mean by Technical? At Truemed, our Launch Managers are both technically skilled and able to guide merchants and maintain a high degree of trust for the project plan from contract signature through to launch of their integration. This role goes beyond implementation and requires a deep understanding of the Truemed product suite to address partner-specific requirements as they arise. You’ll work at the intersection of commerce, compliance, and consumer experience, helping brands leverage Truemed’s platform in innovative ways.

Requirements

• Proven and referenceable experience in managing feature launches within the eCommerce or healthtech space, with a strong focus on high-growth, enterprise-level merchants
• Exceptional communication and stakeholder management skills, with a track record of building trust and alignment with both technical and non-technical decision-makers
• Excellent analytical and problem-solving capabilities, with a passion for addressing complex implementation and integration challenges in enterprise environments
• A mindset rooted in experimentation, continuous learning, and knowledge sharing, with the ability to support Truemed’s growing ecosystem of enterprise merchants, technology partners, and internal teams
• Deep understanding of modern eCommerce infrastructure and checkout/payment architecture, particularly around enabling non-traditional payment methods (e.g., HSA/FSA eligibility)
• Hands-on experience with web APIs (REST/GraphQL) and systems commonly used in eCommerce environments (e.g., payment gateways, custom carts, subscription tools, CRM, or ERP integrations)
• Strong organizational and prioritization skills, with the ability to effectively manage multiple high-impact sales cycles and technical engagements in parallel
• Demonstrated success thriving in fast-paced, startup environments, with a proactive mindset and the agility to adapt to changing priorities and conditions

Responsibilities

• Drive Urgency & Maintain Enthusiasm While Guiding Partners Through Implementation Design and deliver clear and actionable onboarding plans, manage partner expectations, and drive onboarding progress to get partners up-and-running as quickly and seamlessly as possible. Reduce friction during the integration process and serve as a reliable subject matter expert as questions arise.
• Ensure Successful Launches Maintain launch timelines and perform appropriate testing prior to launch, utilizing institutional knowledge of common edge cases and internal configuration options, to best position partners for success upon launch.
• Serve as Technical Point of Contact for Integration Maintenance Continue to be a resource for partners post-launch by communicating product updates, triaging potential issues, and being the interface between the partner and Truemed’s product and development teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed