Launch Business Analyst II

Waste Management, Inc. (WM)•Windsor, CT

5d•Hybrid

About The Position

Under general supervision, provides intermediate level data and work assessment, reporting, and process improvement within assigned areas of expertise. Provides intermediate level analysis in order to support and enhance overall department workflow, customer service, improvement and work quality.

Requirements

Bachelor's Degree (accredited) in Business Administration related or similar area of study, or in lieu of degree
High School Diploma or GED (accredited) and 4 years of relevant work experience.
3 years of relevant work experience (in addition to education requirement).
Proficiency in Excel; Power BI; SharePoint; Smartsheet

Responsibilities

Performs data assessment, auditing, and trend analysis monitoring overall work flow to ensure consistent timely quality completion of department work
Prepares reports on data summaries, changes, and trends for use by management. Provides assessment and recommendations to management.
Recommends and implements changes, updates and processes for continuous improvement in areas of expertise.
Determines areas of risk as new or changed processes are implemented.
Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
Tracks issues to resolution within department and in partnership with other groups.
Evaluates current training methods and materials for assigned group, and recommend improvements. Reviews and creates training as needed.
Leverages automation and technology to streamline business processes, enhance operational efficiency, and enable data‑driven decision-making.
Subject Matter expert for assigned functions.
Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
Other duties as assigned.