Dispatch - Lateral Telecommunications Operator

City of Madisonville•Madisonville, KY

About The Position

The purpose of this classification is to receive incoming telephone calls to the Central Dispatch and dispatch the appropriate agency to respond to the need for assistance. Work significantly impacts the safety of the general public and the responding agency personnel.

Requirements

Applicant must currently possess KLEC Basic Telecommunications certification and be LINK/NCIC certified.
Must possess and maintain a valid Kentucky driver’s license.

Responsibilities

Receives emergency and non-emergency calls to the Central Dispatch; monitors police, sheriff, fire, and rescue radio; provides information, answers questions, and/or refers callers to appropriate staff for non-emergency and emergencies; receives calls for animal control; monitors all business and residential alarms.
Receives and logs incoming calls and dispatches information via radio console; maintains records of incoming calls and dispatching activities; queries information in the LINK/NCIC system; enters all written complaints in the central file computer.
Maintains a variety of records, logs, and files; performs various clerical support activities, including typing and filing; faxes documents; copies forms.
Enters information into in-house and LINK/NCIC computer, including wanted or missing persons, citations, warnings, parking tickets, stolen property, emergency protective orders, domestic violence orders, etc.; retrieves LINK/VCIN information.
Performs daily fire pager test; participates in severe weather drills and emergency disaster drills.
Tracks police, sheriff, city/county, and fire units.
Takes business and personal messages.
Answers utility calls after hours; contacts the person on call for the requested department.
Looks up phone numbers; looks up streets on maps, violation codes, fire laws, ordinances, and schedules.
May serve as Terminal Agency Contact (TAC).
Maintains and distributes keys to the firing range and area boy scout camp to the proper persons.
Reads manuals, teletypes, HOT sheets, etc.
Operates a personal computer, telephone, radio, LINK terminal, 911 system, facsimile machine, copier, alarm boards, TDD/TTY, shredder, or other equipment as necessary to complete essential functions, including the use of word processing, spreadsheet, database, or other system software.
Performs other related duties as required.