(Lateral) Telecommunications Operator (911 Dispatcher)

City of Aurora, IL • Aurora, IL

316d • $30

About The Position

The City of Aurora is seeking experienced Telecommunications Operator (911 dispatchers) for LATERAL entry with the Aurora Police Department. LATERAL Telecommunication Operator candidates must have a minimum of two (2) years of employment as a full-time 911 Dispatcher/Telecommunications Operator with a law enforcement agency. Police dispatching and 911 call taking experience is required. Under the direction of the Lead Telecommunications Operator, Telecom Operators are responsible for receiving and processing emergency and non-emergency calls from the public and dispatching police, fire, medical and other emergency services accordingly. Duties of this position may include but are not limited to: Dispatch and track the locations of public safety agencies dispatched by the Aurora Police Department's Telecommunications Center; Perform constant data entry and retrieve information from a variety of computer systems; Extract data and record essential information during emergency calls; Operate a variety of communications equipment including Computer Aided Dispatch (CAD), Records Management System (RMS) radio consoles, telephones and other computer systems; Maintain required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries (Training and certification courses provided); Perform general clerical duties; Other duties as assigned related to position.

Requirements

• High school diploma or GED equivalent.
• Minimum of two (2) years of employment as a full-time 911 Dispatcher/Telecommunications Operator with a law enforcement agency.
• Experience in police dispatching and call taking.
• Ability to work rotating shifts during the training period.
• Ability to work mandatory overtime.

Nice To Haves

• Spanish bilingual skills.

Responsibilities

• Receive and process emergency and non-emergency calls from the public.
• Dispatch police, fire, medical, and other emergency services accordingly.
• Dispatch and track the locations of public safety agencies.
• Perform constant data entry and retrieve information from various computer systems.
• Extract data and record essential information during emergency calls.
• Operate communications equipment including CAD, RMS, radio consoles, and telephones.
• Maintain required certifications for Emergency Medical Dispatch (EMD).
• Perform general clerical duties.

Benefits

• Annual pay increases in accordance with Labor Agreement.
• Health, dental, vision, and life insurances.
• Employee Assistance Program (EAP).
• Illinois Municipal Retirement Fund (IMRF).
• Paid vacations, holidays, floating holidays, personal days, and sick leave.
• Gym membership reimbursement.
• Uniform Allowance as determined by labor agreement.
• Interpreters Stipend.
• Tuition Reimbursement.
• Eligibility for Federal Student Loan Forgiveness Program if requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees