About the position
The City of Ventura is accepting applications for the position of Public Safety Dispatcher. The Public Safety Dispatcher is a critical position and is responsible for receiving, screening and responding to incoming emergency and non-emergency calls for police assistance. The position also has the responsibility to dispatch appropriate units as necessary and maintain necessary communication with units during their response to calls. Dispatchers also perform a variety of clerical, record-keeping and general support duties related to communications activities. The ideal candidate for this position will 1) be an experienced public safety dispatcher, with another police or fire agency; 2) enjoy being part of the communications team and contributing to public safety in the community; 3) be able to handle multiple tasks simultaneously, making quick, logical decisions in high-pressure situations; 4) remain calm and able to continue working when violent or highly emotional situations are occurring; and 5) respond diplomatically and tactfully to people of diverse backgrounds and when they may be confused, irate, upset, under the influence, or irrational.
Responsibilities
- Receive, screen and respond to incoming emergency and non-emergency calls for police assistance.
- Dispatch appropriate units as necessary.
- Maintain necessary communication with units during their response to calls.
- Perform a variety of clerical, record-keeping and general support duties related to communications activities.
Requirements
- Completion of high school.
- One year of experience involving public contact, computer usage, or heavy telephone traffic.
- Experience in a dispatching role is preferable.
- One year of experience equivalent to that of a Public Safety Dispatcher Trainee with the City of Ventura OR one year 911 Dispatcher Operator experience.
- Possession of a valid California Class C driver's license may be required depending on assignment.
- Typing speed of 35 words per minute is desirable.
Benefits
- $35.82 - $43.55 Hourly DOQ
- Medical Insurance options include HMO, PPO, HSA
- Dental and Vision Insurance Paid
- Vacation & Holiday Compensation
- Deferred Compensation
- CalPERS Retirement
- Educational Incentive & Bilingual Pay
