Late Stage Collections Specialist

United Wholesale Mortgage•Pontiac, MI

About The Position

As a Late Stage Collections Specialist, you will work with borrowers who are significantly delinquent (typically 90+ days past due) on their mortgage payments. Your focus will be to engage, educate, and guide borrowers toward positive resolution, whether through reinstatement, loss mitigation, or foreclosure alternatives—always with a strong emphasis on compliance, compassion, and client experience.

Requirements

High school diploma or equivalent (GED)
2–4 years of experience in mortgage servicing, default collections, or loss mitigation
Strong knowledge of foreclosure processes and late-stage delinquency regulations
High attention to detail and ability to manage sensitive, time-critical accounts
Excellent verbal and written communication skills
Ability to thrive in a high-volume, compliance-focused environment
Strong computer skills; comfort with Microsoft Office and mortgage servicing platforms (e.g., MSP)

Nice To Haves

Associate’s or Bachelor’s degree in Business, Finance, or related field
Experience with Fannie Mae, Freddie Mac, FHA, or VA loss mitigation guidelines
Bilingual skills (especially Spanish)
Familiarity with UWM systems and servicing workflows

Responsibilities

Proactively contact borrowers in late-stage delinquency to review account status and recommend appropriate resolution strategies.
Explain UWM’s available workout and loss mitigation options, including repayment plans, loan modifications, forbearance, short sales, and deeds-in-lieu of foreclosure.
Document all communications and borrower activities thoroughly and accurately in servicing systems (e.g., MSP).
Collaborate across internal teams including Foreclosure, Loss Mitigation, Legal, and Compliance to ensure timely and effective handling of defaulted accounts.
Follow regulatory guidelines from CFPB, RESPA, FDCPA, and investor requirements (e.g., Fannie Mae, Freddie Mac, FHA).
Prepare accounts for foreclosure referral or suspension based on borrower responsiveness and eligibility.
Deliver a best-in-class borrower experience with empathy and professionalism during difficult conversations.
Meet or exceed individual and team performance metrics while upholding UWM’s culture of excellence.

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi