Last Mile, Supervisor

Thrive Market•Philadelphia, PA

11d•$75,000•Onsite

About The Position

As the Supervisor and leader of our Philadelphia Last Mile Operations, you will play a crucial role in shaping and refining our delivery program. Your strategic vision and hands-on leadership will be instrumental in ensuring that Thrive Market continues to provide the best possible last-mile service to our members. We are seeking a leader who thrives in a fast-paced environment, embraces innovation, strives to be error-free, and is dedicated to fostering a culture of excellence within the team. If you share these values, we encourage you to submit your application.

Requirements

2+ years of proven success in leading and managing teams within last-mile delivery
In-depth knowledge of last-mile delivery operations, route optimization, and technology utilization
Strong verbal and written communication for effective team and stakeholder collaboration
Commitment to delivering an exceptional customer experience and resolving delivery-related concerns
Strong data analysis abilities for informed decision-making and continuous improvement
Knowledge of and adherence to local and federal regulations in last-mile delivery
Experience with Microsoft Office, Google Sheets, and Slack
Outstanding interpersonal and leadership skills
Bachelor’s degree or equivalent related work or military experience
Strong math skills and solid analytical ability
Experience using routing software

Responsibilities

Assist and oversee morning operations of offloading line haul trucks, loading vans, and other administrative tasks
Conduct morning startup meetings to explain new process changes and company-wide initiatives and review overall team performance
Create, assign, and design daily routes for drivers
Monitor driver progress throughout the day and support and assist in any issue that may occur
Ensure proper equipment, operational and maintenance schedules, and procedures; guide team in understanding housekeeping requirements
Oversee the usage of equipment and ensure team adherence to all safety procedures and programs
Maintain and approve PTO while ensuring the business remains productive for hourly associates
Communicate and problem-solve with the Member Services department on any issues or failed deliveries
Track production metrics and utilize data to develop strategies for continuous improvement and reporting to management
Mentor, provide training and development to optimize performance, create organizational depth and individual growth
Recognize top performance, coach, and administer progressive discipline for poor performance
Propose and implement improvements in equipment and processing methods
Conduct timecard reviews daily and weekly to ensure pay accuracy

Benefits

Comprehensive health benefits (medical, dental, vision, life, and disability)
Competitive pay + equity
401k match
Opportunities for advancement. We have programs that will start you on a path and train you along the way
Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
Free Thrive Market membership and discount on private label products
Casual atmosphere and great people to work with

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