Last Mile Site Manager
About The Position
About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models. Essential Functions: Responsible for coordinating flow for communication between Haulers/Delivery Teams/Flatbed Drivers, Call Center and Local Client Management Teams Provides on-site presence on daily, weekly, or bi-weekly basis to ensure Haulers/Delivery Teams are following procedures Oversees recruiting, processing, and performance of Haulers Develops and maintains relations with vendors Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims Interfaces with end customers to ensure effective in-home delivery for customers Maintains monthly operation reports that include statistics and customer service scores Other duties as assigned
Requirements
- Strong written and verbal communications skills
- Excellent mathematical skills, with the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to analyze technical and scientific journals as they pertain to the business and market
- Strong problem solving and reasoning abilities to deal with a variety of problems and come up with creative solutions
Responsibilities
- Responsible for coordinating flow for communication between Haulers/Delivery Teams/Flatbed Drivers, Call Center and Local Client Management Teams
- Provides on-site presence on daily, weekly, or bi-weekly basis to ensure Haulers/Delivery Teams are following procedures
- Oversees recruiting, processing, and performance of Haulers
- Develops and maintains relations with vendors
- Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims
- Interfaces with end customers to ensure effective in-home delivery for customers
- Maintains monthly operation reports that include statistics and customer service scores
- Other duties as assigned
Benefits
- Medical
- Dental
- Vision
- 401k + Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
