Last Mile Site Manager

A.P. Moller - Maersk•Englewood, FL

2d•Onsite

About The Position

Maersk is an integrated logistics company responsible for moving 20% of global trade annually, with over 110,000 employees across 130 countries. They aim to connect and simplify global trade, helping customers grow and thrive. Maersk Ground Freight (MGF) provides transportation services including FTL, LTL, brokerage, cross-border trucking, groupage, and sortation hubs, connecting various facilities through a robust network. This network supports multi-channels like B2B, B2C, e-commerce, and returns, using asset-based, asset-light, and non-asset models. The company is seeking a Last Mile Site Manager/Area Manager in Denver, CO. This role defines, develops, and manages operations and customer support programs to achieve company goals for on-site quality service, customer satisfaction, and profitability. The primary objective is customer satisfaction, with each associate contributing through top-notch service. The manager will be responsible for overseeing a main customer warehouse, smaller satellite locations, and managing personnel at both.

Requirements

Last Mile experience required
Superior customer service skills
Excellent organizational skills and ability to manage shifting priorities
Excellent communication skills both verbal and written in the English language
Advanced computer skills including Microsoft Excel, PowerPoint, and other MS Office Products
Ability to utilize tools such as pivot tables to analyze and present data
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Bachelor Degree or higher
5+ years’ operating a WMS (Warehouse Management System) with or without scanners
5+ years leading a staff >5 full-time employees

Responsibilities

Oversee day-to-day operations of the facility, including freight, returns, receiving, parcels and transfers.
Manages all warehouse operations including personnel
Handles all aspects of inventory management
Lead and develop warehouse team to deliver unparalleled customer service.
Manage daily plans to exceed expectations for productivity and accuracy.
Maintain a clean, safe warehouse environment.
Oversees recruiting, processing, and performance of Haulers.
Develops and maintains relations with vendors.
Ensures follow up on shipping discrepancies, damaged goods and in-home damage claims.
Interfaces with end customers to ensure effective in-home delivery for customers.
Maintains monthly operating reports that include statistics and customer service scores.
Attendance and Punctuality are essential functions of the job.