Laser Optics Specialist

BLM Group World Wide•Novi, MI

9d•Onsite

About The Position

Under general supervision of the Director of Service, the Laser Optics Specialist is responsible for operation, maintenance, testing, and alignment of laser and optical systems, collecting and analyzing data concerning laser optics, tracking shipments and returns of optics components, repair and diagnosis of optic components in the field, assist Field Service Technicians in troubleshooting, diagnosis, and repair of optics components. Ensure all documentation is properly maintained for internal, corporate, and customer reporting purposes. Facilitate timely resolutions for customer issues and questions while maintaining a positive client relationship.

Requirements

High School Diploma required, associate’s degree in laser electro-optics technology, photonics, or a related engineering/physics field preferred, or comparable military experience.
Strong understanding of laser physics, optics principles, electronics, and mechanical systems.
Proficiency in using diagnostic tools like oscilloscopes, power meters, spectrometers, and interferometers.
A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years.
Proficiency in Microsoft Office (Word, Excel, Outlook)
Proficient in reading electrical, hydraulic and pneumatic schematics
Thorough understanding of Laser Optics
Strong troubleshooting abilities
Ability to work in a stressful environment and maintain objectivity
Ability to create, maintain, and manage a project plan
Proven customer service skills with a primary focus on customer relationships
Highly organized and excellent time management skills
Excellent verbal and written communication skills, with professional phone etiquette
Must be able to effectively listen, understand, and analyze problems over the phone and in-person
Must be able to work effectively with minimal supervision
Must be able to meet deadlines and communicate deadlines to other team members
Able to effectively work with all levels of team members and as well as with all different types and levels of customers

Nice To Haves

Laser cutting experience in a manufacturing environment preferred.

Responsibilities

Operate complex laser and fiber optic equipment, performing routine maintenance and repair, troubleshooting malfunctions, and ensuring optimal performance.
Assemble precision opto-mechanical and electro-optical components, and perform precise optical alignment of lasers, lenses, and mirrors.
Conduct system performance tests and collect photonic test data to aid in failure analyses.
Adhere to strict laser safety protocols and maintaining clean work environments, such as clean rooms, to prevent contamination of sensitive equipment.
Document all procedures, test results, maintenance activities, and collaborate with internal teams as needed.
Keep accurate records of optics replacements categorizing by customer, serial number of components, dates and reason of failure.
Ensure proper reports are accurately completed and shared with the appropriate team(s) or team members.
Analyze records to identify repeat failures and perform root cause analysis.
Research required information using available resources such as SAP, C4C, etc.
Develop procedures and adequate infrastructure for in-house optics repairs and hot testing.
Ensure stock quantities of optical components are adequate in relation to demand.
Interface with our factory and optics suppliers directly to improve the reliability of optics components.
Provide quarterly reports and KPIs to management.
Travel to customer sites as needed to perform root cause analysis of optics failures.
Assist Field Service Technicians with troubleshooting optics issues.
Provide training to the Service department team members as needed.
Identify and escalate issues to management or redirect them to the appropriate team as needed.
Accurately process and record call transactions, while performing any administrative tasks as needed.
Ability to work required overtime as determined by operational needs.
Ability to travel up to 30% as needed by management.
Other duties as assigned by management.