Large Vessel Support Specialist

Brunswick Corporation • Snohomish, WA

2d

About The Position

As part of the talented Customer Experience team, you will be responsible for providing all dealer, broker, and retail customers with technical/service support, assistance in the areas of service management, customer relations/satisfaction, warranty adjustment, product performance, and installation for all Mercury and Brunswick Advanced Systems Group products and specializing in large vessel systems and electronic integration and connectivity. At Brunswick, we have passion for our work and a distinct ability to deliver.

Requirements

• Thorough knowledge of Mercury products
• Thorough knowledge of large vessel systems, with focus on electrical systems
• Full understanding of customer service philosophy and procedures of the company
• Thorough knowledge of marine industry service management
• Interpersonal skills necessary to deal with customers
• Effectively plan, develop, execute strategies for product issue resolution, installation and integration
• Excellent organization and planning skills
• Willingness to travel (75% - 90%)
• Occasional multi-week travel events may be required
• Ability to work independently, make accurate decisions and analyze risk
• Excellent interpersonal skills, meticulous data gathering capabilities
• Computer and technology skills, capitalizing on effective communication through digital media

Nice To Haves

• High School Graduate plus 2 years junior or technical college.
• High School Graduate and technical training course work.
• 6-8 years in marine service-related capacity.
• BS Engineering or Technical Degree.

Responsibilities

• Provide service management counseling, onsite training in service management and technical areas.
• Clearly communicate information to the service product, manufacturing and quality engineering groups.
• Investigate, diagnose and resolve service-related product malfunctions and issues.
• Complete on-going evaluations of all dealers and to assist them to upgrade their service of Mercury products and providing ultimate customer satisfaction in a profitable manner.
• Perform other duties as assigned by the RSM
• Territory account management responsibilities for:
• Prospecting and dealer selection for best service
• Dealer non-renewals / terminations interacting with sales, credit departments.
• Dealer service development and technical training.
• Assist OEM Boat-builder service as required
• Organize Dealer visits to provide improved dealer support.
• Provide in-field support to Mercury Legal department for product liability, product failure lawsuits, including onsite inspections, depositions, and to participate as a witness.
• Face to face interaction with consumers to resolve their product questions and issues.
• Participate and assist Marketing department with local, regional, national boat shows, tournaments, and special events, as required.

Benefits

• This position is eligible for an annual discretionary bonus.
• This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees