Thomasville Restoration-posted about 1 year ago
$70,000 - $80,000/Yr
Full-time • Mid Level
Washington, DC
Construction of Buildings

As a Large Loss Project Concierge at Thomasville Restoration, you will be instrumental in managing the restoration process for homeowners facing significant damages. This role emphasizes seamless communication and coordination among project teams, homeowners, and insurance representatives to ensure homes are restored to their pre-loss condition. The position demands strong organizational skills, attention to detail, and a commitment to exceptional customer service.

  • 100% compliance with following Thomasville's Project Concierge Playbook.
  • Create long & short-term plans, including setting targets for milestones and adhering to the deadlines.
  • Advocate for additional insurance proceeds when necessary to fund supplements.
  • Delegate project tasks to in-house teams and/or subcontractors best suited to complete the job.
  • Communicate consistently with homeowners and subcontractors to set clear expectations and ensure everyone is 100% aligned and synchronized.
  • Communicate with the insurance adjustor/assigned representative to ensure all stakeholders are aligned with project goals, funding, & estimated completion times.
  • Provide weekly project progress updates to Thomasville Team and insurance adjuster.
  • Create and adjust schedules/targets on projects as needed to meet deadlines & profitability targets.
  • Prepare and manage project budgets.
  • Comply and adhere to any safety and building codes.
  • Order and manage materials and equipment.
  • Create and collect change orders.
  • Code and submit all receipts while checking QuickBooks and Concur to ensure accurate job costing.
  • Make effective decisions when presented with multiple options for how to progress with the project.
  • Ability to use conflict resolution tools when needed.
  • Assist with collections (collect deductibles, pick-up checks at key milestones, and get signatures).
  • Experience in managing construction/home improvement projects
  • Experience with analyzing Job Cost/Profitability (within Quickbooks is a plus)
  • Self-motivated, self-directed, and takes ownership of getting things done-done-done
  • Sets and achieves challenging goals
  • Demonstrated leadership skills
  • Strong interpersonal skills with ability to communicate effectively (email, text & phone)
  • Excellent problem-solving skills with ability to make solid decisions independently
  • Ability to multitask, prioritize, and manage time efficiently to meet deadlines/expectations
  • Excellent customer service skills; ability to build solid relationships - teammates, vendors, customers
  • Proficient in using Microsoft Word and Outlook
  • Experience using Next Gear's Dash project software or similar product (preferred)
  • Empathy and compassion
  • High integrity, honesty, and courage
  • Humble & hungry
  • Experience with Next Gear's Dash project software or similar product
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Bonus opportunities
  • Weekly pay
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