Large Enterprise Solution Engineer

About the position

Smartsheet is looking for a proven Large Enterprise Solutions Engineer who will provide technical leadership throughout the enterprise sales process. You will serve as a trusted solution and technical advisor during the sales process and provide expertise that ensures successful Smartsheet deployment and adoption. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact. A proven track record of technical leadership, outstanding customer-facing skills, as well as consultative solution sales SE experience is required. This role is part of the Enterprise Solutions Engineering team and will report to a Manager of Large Enterprise Solutions Engineering.

Responsibilities

• Partner with enterprise sales executives by owning the technical sales process in support of selling Smartsheet’s SaaS platform to large enterprises
• Provide advice and guidance as the Smartsheet subject matter expert to prospects, as well as current enterprise users
• Design and develop creative solutions to customer requirements using Smartsheet
• Represent Smartsheet’s technical capabilities to prospects; proactively support prospects in performing evaluations; ensure that prospects keep to their stated evaluation scope and timelines
• Travel to enterprise customer sites periodically, serving as a technical resource to sales staff, as well as engaging with customer IT professionals regarding integration and data questions
• Be a recognized Smartsheet technical expert and develop deep Smartsheet relevance (workflow definition, solution design, etc.) for key functional areas, such as Project Management, Sales, Marketing, Human Resources, etc.
• Serve as front-line expert for 'best practice' and prospect technical issues, tracking these issues and ensuring prompt follow up and problem resolution
• Work closely with Marketing to develop repeatable solutions and Product Management as the customer advocate on product roadmap discussions and to provide input on new feature requests
• Provide support for preparing technical responses to prospect questions, FAQs, knowledge-base and case support entries; help define 'best practices' for broad usage across large enterprises
• Deliver on, and exceed, all performance targets
• Perform other duties as assigned

Requirements

• 5+ years’ experience as a Sales Engineer in the SaaS and/or enterprise software industry
• Passion for working with leading edge, web-based technologies and a desire to deeply understand and demonstrate Smartsheet’s functionality, use cases, as well as business and technical elements
• Substantial experience creating MS Excel-based solutions for collaboration/workflow/project management requirements in lines-of-business and/or IT
• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises
• Ability to quickly build credibility, as well as understand and resolve customer technical issues
• Strong competence participating in a complex, solution-based enterprise sales process
• Experience working in a fast-paced, high growth software company where change is a constant
• Willing to travel up to 50% of the time
• Clarizen, Planview, Workfront, Smartsheet, MS Projects, Google apps, Salesforce.com, Asana, Excel skills
• Bachelor’s degree or equivalent

Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)
• Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.