Large Animal Client Services Specialist - Part-time

Veterinary Wellness Partners•Orrville, OH

About The Position

Large Animal Client Services Specialist Role Do you have past experience working with equine or livestock? Do you have a vast knowledge of equine and dairy herd health? Have you been looking for a position that would allow you to use your agricultural knowledge to help animals get the medical treatment they need? Do you have a charismatic energy that enables you to easily build trust with clients? Would you like a part-time position working Fridays and Saturday mornings, with potential for more hours in the future? We’ve been waiting for you! Veterinary Wellness Partners is a privately owned, family oriented veterinary practice with a commitment to excellence. With our increasing number of new clients, we are continuously adding to our dynamic team. We pride ourselves on our exceptional care given by our compassionate doctors and staff. Founded in 1956, our AAHA accredited Orrville Veterinary Clinic was the first in our organization of clinics. Today we are thriving, as we have grown to five clinics in total. We are located in Wayne, Medina, Summit and Stark counties. We are thankful for the opportunity to serve our loyal clients across Northeast Ohio In addition to focusing on our patients and clients, we believe that our staff is the most important asset. We thrive on investing in our staff and being the catalyst that drives them to reach their goals. Whether it’s through mentorship, CE or VWP’s education initiative, we are here to support our team as they achieve milestones in their careers. Our owners have provided the staff with devoted coaches that empower us to work through interpersonal differences and embrace individuality. By learning how we each receive and process information differently, we are able to foster an environment where open communication is not only easy, it is incredibly welcomed. Our nurturing culture of inclusion, equity and accountability sets us apart from the rest. Honesty, integrity and respect are engrained in everything we do. We encourage the staff to share new ideas; your voice will always be heard and your input will be valued. We have a unified purpose to provide the highest quality medical care to our patients, and the commitment of our amazing team is what keeps VWP the practice of choice. Our main goal is to hire team members that will enrich our practice and align with our core values below: Connection We strive to build and nurture authentic relationships—with each other, our clients, and our community—grounded in respect, empathy, and collaboration. Dedication We strive to bring focused energy and compassion to our work every day, honoring our shared commitment to the wellbeing of animals and those who care for them. Ethical Excellence We strive to act with honesty, responsibility, and integrity in every decision, earning the trust of our teammates and clients through consistent ethical behavior. Purpose We strive to seek meaning in every task, ensuring that our actions contribute to the greater good of our patients, our practice, our families, and one another. Development We strive to pursue personal and professional growth through openness, curiosity, and continuous learning—individually and as a team. Culture Statement We are a team that leads with compassion - for our patients, our clients, and most importantly, for each other. In every interaction, we strive to build a supportive and trusting environment where collaboration thrives and everyone feels valued. We are dedicated to meaningful work, guided by integrity, empathy, and shared purpose. Together, we grow - professionally and personally - committed to lifting each other up so we can provide the highest standard of care to those who depend on us. If these resonate with you, we would love for you to apply. Please see the Large Animal Client Services Specialist job description below: Job Summary: Our large animal Client Services Specialist (CSS) team sets the tone for the practice with our equine and dairy herd clients. As the first person to interact with our clientele, our large animal CSS team builds and maintains each client's trust and confidence in our abilities. We are looking for a professional, organized and detailed individual to be a part of our large animal client services team. Being a CSS in our veterinary office takes a special kind of person who understands the importance of providing our clients with superior customer service. This position is unique in the fact that our CSS team rarely sees our large animal patients because mostly all of our appointments are done on the clients’ property. This means that the bulk of the contact with clients will be done over the phone. If you have great communication skills, genuinely enjoy assisting people with getting the care needed for their animals, and you’re outgoing and friendly - then this position is for you!

Requirements

Soft Skills: Strong communication, attention to detail, organizational, and multitasking abilities are crucial, along with the ability to handle stressful situations while maintaining empathy for our clients during emotional times.
Medical Terminology: Knowledge of equine, bovine and small ruminant-specific anatomy and common health issues to relay medical information accurately between clients and veterinarians.
Software Proficiency: Familiarity with the veterinary practice management software, ezyVet, is preferred. Ability to assist clients with MyVetStore Online pharmaceutical orders.
Communication: Exceptional verbal and written skills for handling appointments, obtaining detailed information from our clients over the phone, and seamlessly relaying it to the large animal medical team.
Appointment Management: Scheduling farm calls with an approximate arrival time window while coordinating the complex logistics of multiple mobile vet units.
Pharmacy Support: Ability to assist with medication refills and explaining basic administration instructions to owners at the request of our doctors.
High school diploma or equivalent

Responsibilities

Serve as the liaison between the veterinarian and our clients
Answer phones promptly and professionally using a multi-line phone system
Screen and route calls to appropriate staff
Provide phone shoppers with descriptions of services first, price last
Take and deliver messages promptly to appropriate staff
Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
Check medical records for accurate client addresses, phone numbers and e-mails
Schedule farm calls according to clinic scheduling guidelines
Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and diseases
Foster collaborative relationships with other team members and departments
Collect payments for account balances and farm visits