Laptop Refresh Technician

Thornton Tomasetti • New York, NY

132d • $55,000 - $65,000

About The Position

Thornton Tomasetti applies engineering and scientific principles to solve the world's challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career. For IT professionals who like to take initiative, collaborate with a great team and accomplish things you can be proud of, this is a great place to work. We foster an open, communicative culture that empowers our teams to share knowledge and ideas across all levels and disciplines.

Requirements

• College degree in any IT Discipline, or 2+ years work experience.
• Must be able to work independently at times with limited supervision.
• Familiarity with Windows 10/11, Microsoft Office, Active Directory, and imaging tools.
• Basic knowledge of hardware setup, software installation, and basic troubleshooting.
• Excellent organizational, communication, and customer service skills.
• Ability to lift and move equipment as required (up to 25 lbs).
• Ability to work independently and in a team environment.

Responsibilities

• Prepare, image, and configure new laptops according to company standards.
• Migrate user data and settings from old devices to new laptops.
• Schedule and coordinate laptop deployments with employees and departments.
• Collect, inventory, and decommission old laptops following security protocols.
• Provide first-level support during and after deployment to ensure user satisfaction.
• Document asset transfers and update the inventory management system.
• Work closely with the IT team to troubleshoot deployment issues.
• Ensure compliance with company IT security policies throughout the refresh process.
• Identify opportunities for process improvement and work with management to implement them.
• Have excellent customer service skills, be willing to take ownership of a ticket, and engage other departments if necessary to resolve.
• Depending on workload, participate with the broader IT support team in resolving end-user issues and developing a working knowledge of our software, infrastructure, and protocols.

Benefits

• Medical, Dental, Vision, Life, AD&D, Disability and other voluntary benefits.
• Flexible Spending Accounts for Medical and Childcare.
• Paid Time Off, Family Leave for New Parents, Volunteer Time.
• Tuition Reimbursement.
• Commuter Transit (where available).
• 401k retirement savings with Company matching on employee contributions and/or qualified student loan repayments.
• Fitness Reimbursement.
• And other various wellness, diversity/inclusion and employee resource programs and initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree