Lap it Up/Lapper Manager

Town & Country Resort • San Diego, CA

7d • $70,304

About The Position

The Lapper / Lap It Up Manager is responsible for the overall management of pool operations and leisure activities, ensuring an exceptional, safe, and family-friendly experience for all guests. This role provides leadership to poolside service teams and aquatic staff while maintaining the highest standards of service, cleanliness, safety, and regulatory compliance. Current Food Handers and RBS required. Starting salary: $70,304. #towncountrySD

Requirements

• Minimum 2–3 years of management experience in hospitality, recreation, aquatic operations, or food and beverage.
• Strong leadership, communication, and guest service skills.
• Knowledge of pool safety standards, sanitation requirements, and aquatic operations.
• Lifeguard certification, CPR/AED, or ability to obtain required certifications.
• Ability to work flexible schedules, including weekends and holidays.
• Ability to work outdoors for extended periods.
• Ability to stand, walk, and move throughout the pool facility for long durations.
• Ability to respond quickly in emergency situations.
• Able to lift, push and pull up to 40 lbs.

Responsibilities

• Oversee daily pool and leisure activity operations to deliver a welcoming, engaging, and memorable guest experience for families and leisure guests.
• Ensure consistent, high-quality poolside food and beverage service.
• Actively manage the pool environment, anticipating guest needs and resolving concerns promptly and professionally.
• Lead, train, schedule, and supervise servers, bartenders, pool attendants, and lifeguards.
• Set clear performance expectations and foster a positive, service-driven team culture.
• Conduct coaching, performance feedback, and disciplinary actions as needed.
• Manage the lifeguard team to ensure a safe pool and waterslide operation at all times.
• Enforce all safety protocols, emergency procedures, and aquatic regulations.
• Coordinate safety drills, certifications, and ongoing training for aquatic staff.
• Maintain a clean, sanitary, and well-organized pool and deck area at all times.
• Ensure compliance with health department standards and company cleanliness protocols.
• Partner with maintenance and housekeeping teams to address facility needs promptly.
• Assist with labor management, scheduling, and cost controls.
• Support inventory management for poolside food, beverage, and supplies.
• Prepare reports and communicate operational needs to leadership.

Benefits

• Be part of a dynamic leisure environment focused on family fun and exceptional service.
• Opportunity to lead a diverse team in an energetic, guest-focused setting.
• Competitive compensation and growth opportunities within hospitality and recreation operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 51-100 employees