Language Service Manager
About The Position
WellPower envisions a community where every person’s mental health is fostered through strength, resilience and hope. We empower people to overcome barriers and achieve lasting well-being through collaborative behavioral health care and comprehensive support. Our Guiding Principles: Person Centered. We honor people’s identities, lived experience and journeys and treat every person with the dignity we all deserve. Exceptional Care. We offer compassionate, innovative services that meet people where they are, from immediate support to long-term recovery. Integrity. We operate from a deep foundation of ethical, accountable practices in all we do. Organizational Resilience. We meet the moment and adapt to changing contexts with collaborative creativity, agile business processes, and financial stewardship. Position Summary: The Language Services Manager will be responsible for supervising internal and external interpreters and translators, coordinating the spoken languages access program, systems and procedures, and analyzing/reporting linguistic data.
Requirements
- A bachelor’s degree is required.
- Certified Interpreter: National Board of Certification for Medical Interpreters (NCMI) or equivalent.
- Must have bilingual fluency and an ability to produce and comprehend sociolinguistic variation. (English/Arabic, English/Russian, English/Spanish, English/ASL strongly preferred).
- Minimum of 5 years of community, medical or behavioral health interpretation.
- Experience supervising staff.
- Knowledge of ADA and compliance and requirements in mental health setting.
- Knowledge of Title VI of the Civil Rights Act of 1964 in relation to LEPs.
- Draft professional communications that maintain confidentiality with employee information and client information obtained while interpreting.
- Demonstrated ability to work effectively with community organizations, government agencies, foundations, not-for-profit, and other community partners.
Responsibilities
- Supervise all internal interpreters.
- Coordinate all spoken language requests and provide support and coverage for ASL Coordinator as needed for ASL requests.
- Manage all Language Service contracts.
- Develop and monitor the annual budget for language services.
- Onboard all staff onto the language access platform (Boostlingo).
- Collaborate with temporary staffing agencies and independent contractors to ensure quality, efficiency, and affordability of services.
- Manage process for interpreting technology and equipment used on-site to support interpretation.
- Facilitate all Language Services training.
- Develop and implement the Language Services workplan with the support of the Language Services and Impact and Engagement team members.
- Collaborate with Quality and Associate Director of Clinical Strategy to facilitate the organizational self-assessment processes to identify continuous quality improvement opportunities.
- Interpret and translate for clinical staff during counseling, case management and similar therapeutic interactions as needed.
- Accept responsibility for knowledge of and adherence to the RID and NCIHC codes of professional conduct.
- Maintain a trauma informed environment of wellbeing.
- Other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
