Language Center Assistant Program Director

University of Rochester-posted 2 days ago

Full-time • Mid Level

Rochester, NY

51-100 employees

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This Language Center Assistant Program Director plays a vital role in the overall operations and management of the Language Center. Contributes by leading initiatives that support the development and implementation of programs and initiatives aimed at promoting language learning and global fluency within the campus community. Manages the daily activities of the center, ensuring that all aspects run smoothly and efficiently. Additionally, the incumbent collaborates with staff, faculty, students, and other stakeholders to foster a welcoming, inclusive, and supportive learning environment.

Program Development, Implementation, Outreach: Recommends evaluation methodology and performance measures in the development of language programming and curricula, ensuring alignment with organizational strategic plan, goals, and objectives. Coordinates, develops, and executes language awareness events at the university (e.g., dysfunctional bingo, language fair, movie nights, etc.) Procures resources (e.g., space, supplies, communication, and/or co-sponsorships) Develops partnerships with academic departments, student organizations, and campus offices. Collaborates with faculty and other stakeholders to foster and implement best practices for language learning and practice, by leading the organization of workshops, faculty talks and presentations, and others as determined as priorities. Collaborates with partner departments, offices, and the campus community to develop programming and strategies to attract new students and stakeholders. Organizes, strategizes, and leads events that promote awareness on language learning opportunities, benefits of learning another language, etc. Presents in meetings, conferences, and other events. Represents the Language Center in relevant meetings. Represents the Language Center at community events, conferences, and outreach activities to promote language learning opportunities.
Management, Assessment, Reporting : Provides analysis and input on the establishment of the annual budget and setting priorities for the allocation of space for academic activities (e.g., tutoring; professional development workshops and trainings, conversation hours, etc.). Maintains accurate records of course enrollment, conversation hour attendance, tutoring request data, and performance. Develops, analyzes, and reports periodically on programming outcomes and data needed for internal leadership. Informed by data, makes recommendations for improvement areas, and implement quality assurance measures to enhance program effectiveness and student outcomes. Creates all monthly, semester, and annual reports to share with director for distribution for central and external stakeholders. Manages recruitment and onboarding of undergraduate student staff, including tutors, Center staff and other as needed. Assist in the recruitment, training, and supervision of language tutors and support staff. Assists in conducting regular assessments and evaluations of language programs, gathering feedback from students, instructors, as well as community members. Maintains detailed data collection and operational documentation to facilitate assessment and sustainability.
Faculty, Student Support and Engagement: Assists the Director in the decision making, organization and execution of new with the creation of new professional opportunities for language faculty. Conducts research and proposes workshops, talks, or presentations on cutting edge discussion topics for language teaching and learning Provides support and serve as resource for faculty interested in exploring new opportunities for languages teaching, languages and cultures across the curriculum programs, language teaching and learning experiential opportunities, and other. Serves as a point of contact for students, addressing inquiries, concerns, and providing guidance on language learning pathways. Plans and executes events to promote language learning opportunities awareness to enhance engagement and community building that respond to the University's Vision and Values to foster a welcoming and inclusive environment for students from diverse backgrounds. Coordinates and leads actions that meet this objective with the Language Center team, language faculty and students, and other stakeholders. Utilizes social media platforms and other communication channels to increase the visibility and reach of the Language Center.
Supervision and Leadership: Supervises undergraduate students to ensure effective delivery of programming, ensuring compliance with university policies and procedures, including relevant employment regulations. Leads, coordinates, and facilitates regular student staff meetings and workshops. Oversees approximately 15 to 20 weekly conversation hour groups. Reviews tutor's Conversation Hour activity plan submission each week. Ensures that all deadlines at met and requirements followed. Provides feedback to tutors and the Director. Shares information about conversation hours and programming with language programs. Creates and maintains records of attendance, staff performance, and program effectiveness. Provides the Director with all relevant information to ensure. dissemination to relevant stakeholders, staff compliance, and strategic goals, by creating annual, semi-annual, semestral, and monthly reports as needed. Manages hiring, timekeeping, and time approvals for student staff.
Other duties as assigned: Stays informed about current trends, research, and best practices in language education and related fields. Participates in professional development opportunities to enhance skills and knowledge relevant to the role. Fosters a culture of continuous learning and professional growth among staff and faculty. Assists the Director with grant writing by participating in the research, coordination of writing teams, and by being an active member of the grant writing process whenever appropriate. Other duties as assigned.

Master's degree or equivalent combination of education and experience required, PhD preferred.
3 years of related experience working with Second Language required.
Acquisition (SLA)/Foreign Language (FL) and/or with language center and partnerships required.
Demonstrated expertise in SLA/FL/language teaching pedagogy required.
Familiarity with foreign language teaching and learning technology required.
Interest and expertise in Generative AI in language education required.
Excellent organizational, planning, written and verbal communication, with attention to detail and problem-solving skills required required.
Ability to work autonomously within a team of skilled professionals required.
Ability to work effectively in a multilingual and multicultural environment required.
Commitment to promoting diversity, equity, and inclusion in language learning settings required.
Experience in or a strong familiarity with higher education and the University of Rochester preferred.

Proficiency in other languages is advantageous.
Experience in or a strong familiarity with higher education and the University of Rochester preferred.

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