Lane Bryant Customer Specialist/ Glen Burnie Glen Burnie, MD

Talbots • Glen Burnie, MD

320d

About The Position

The Lane Bryant Customer Specialist Sales Leader is responsible for creating a hospitable store environment using customer engagement and operational leadership. Customer Specialists build enduring relationships with new and existing customers that contribute to the achievement of Company goals.

Requirements

• Strong sales or hospitality experience preferred with demonstrated ability to meet or exceed performance standards.
• Ability to work at least (16) hours per week with a flexible schedule including nights, weekends, and holidays.
• Proficient and confident utilizing mobile technology (e.g. Registers and iPad) to engage with customers.
• Adjust or move store fixtures including but not limited to garment racks, mannequins, shipment boxes or merchandise weighing up to 25 pounds in all directions on a frequent basis.
• May need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available.
• Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing up to a 12-foot ladder.
• May need to replace overhead light bulbs, signs, etc. on an occasional basis using up to a 12-foot ladder.

Responsibilities

• Uses company resources to reinforce the brand experience and facilitate/build strong, enduring relationships.
• Shares and represents current products, fit and fashion trends with customers to appropriately wardrobe, inspire and build trust.
• Proactively plan and organize customer contacts.
• Demonstrates strong planning and organizational skills proactively contacting customers to build and deepen relationships in ways that are relevant, timely and meaningful to the customer.
• Active participant in community/store activities and events that promote the Brand when appropriate or available.
• Uses a 'Monthly Playbook' to organize and monitor/track customer engagement activity.
• Helps to drive total store sales through effective floor supervision during the absence of another member of management.
• Stays abreast of the business and competitive landscape, fashion trends and key business drivers to identify opportunities to create an exceptional customer experience.
• Balances the customer service and operational energies within the store and team to ensure customers are prioritized and tasks are completed in a timely manner.
• Supports areas of operational energy as needed.
• Performs functions of opening and closing the store as needed.
• Plans and prioritizes tasks and responsibilities to meet the needs of the customer and business.
• Protects company assets and maintains a safe work environment.
• Follows all company policies and procedures as well as local, state, and federal employment laws.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers