Landscaping Maintenance - Account Manager

SS Landscaping Services•Tacoma, WA

20d•Onsite

About The Position

SS Landscaping is looking for an Account Manager to join our team in our Tacoma office. This person will operate as the lead on all critical business accounts in our South Sound/Tacoma region. The focus of this vital role is to manage the relationship with our existing and new clients by creating a positive working relationship. Your leadership will contribute to the success of our Tacoma location. The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and team development to improve the entire customer experience is a critical factor in this role. SS Landscaping has over 40 years of professional experience providing the greater Puget Sound area with solutions for all landscape management needs. Our Service and Construction departments are committed to providing quality finished products for local owners, developers, architects, and general contractors. SS Landscaping seeks the BEST to serve our customers providing detailed accurate information to our customers. We work side-by-side with our customers to develop effective landscaping designs, installations and ongoing service for commercial and residential landscapes. SS Landscaping employees enjoy a work culture that promotes family atmosphere, ethic practices, teamwork and personal growth.

Requirements

4+ years in landscaping industry.
2+ years in management role.
Strong computer skills (MS: Excel, Word, Outlook)
Strong verbal and written communications skills
Excellent listening, negotiation, and presentation abilities
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization.
Some travel required for this role.

Nice To Haves

Familiarity with CRM software preferred (training can be provided).

Responsibilities

Oversee customer account management – Including:
Developing and proposing new business with existing accounts.
Collaborating with customers on annual budgets and identifying strategies to adhere to customers needs.
Analysis of existing customer contracts to determine profitability and identifying any necessary adjustments.
Regular customer contact and visits to ensure quality of products.
Team management - Forecast team needs and expand or contract as necessary.
Schedule field teams service routes incorporating new accounts as required.
Review and submit employee reviews as necessary.
Equipment management - Evaluate and communicate equipment requirements to operations manager, ensuring teams are properly equipped.
Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
Outline customer/account tasks and delegate to field supervisor.
Participate in bi-weekly management meetings to align goals with other teams.
Manage customer information - Maintain updated client information within internal data base/CRM (site maps, service tasks, contact information, site specific notes etc.).