Landscaping Account Manager at Hively Landscapes

People Solutions Center•York, PA

56d•$55,000 - $62,000

About The Position

Hively Landscapes is seeking an experienced and customer-focused Landscaping Account Manager to lead the delivery of exceptional residential landscape maintenance services. Our Landscaping Account Manager is responsible for nurturing long-term client relationships with our residential clients, ensuring contract compliance, managing crews, and identifying opportunities for residential enhancement services. You will serve as the primary liaison between our clients and operations teams, ensuring a seamless, high-quality customer experience from start to finish. We offer a stable, professional, collaborative work environment that values input and fosters growth. We provide unmatched employee compensation and benefits including a salary range of $55,000-$62,000/year + bonus program, paid time off, health/dental/vision/life insurance, Simple IRA, company vehicle or vehicle allowance, plus opportunities for professional development and ongoing training.

Requirements

3+ years of experience in residential landscape account management, project management, or related customer-facing roles in the green industry.
Strong knowledge of horticulture, landscape maintenance practices, and seasonal landscape needs with a demonstrated track record of customer service and responding to client concerns and questions within the landscaping space.
Proven track record of building and retaining client relationships within the residential landscaping space.
Excellent communication and organizational skills.
Ability to lead, motivate, and manage field crews effectively.
Proficiency with CRM systems and Microsoft Office Suite; Aspire or similar landscape software experience a plus.
Valid driver’s license with a clean driving record.

Nice To Haves

Certification in horticulture, landscape management, or pesticide application (a plus).
Bilingual (English/Spanish)

Responsibilities

Client relationship management, including but not limited to serving as the main point of contact for an assigned portfolio of residential maintenance clients; conducing regular site walks and proactive check-ins with clients to ensure satisfaction and address concerns
Communicating service schedules, seasonal updates, and project timelines clearly and professionally
Identifying and proposing enhancement opportunities that add value and align with client goals, including providing pricing estimates and proposals for enhancements or upgrades and assisting in contract renewals and extensions
Maintaining accurate records of client communications, site visits, proposals, and service schedules and monitoring budgets and profitability of accounts including ensuring timely billing and resolution of billing disputes in coordination with the accounting team
Ensuring crews are trained on safety protocols, horticultural best practices, and client-specific requirements
Monitoring quality and client satisfaction through on-site evaluations
Supporting continuous improvement initiatives and contributing to team success
Other duties as assigned