Landlord Property Maintenance Coordinator

City Facilities Management (US) LLC • Salisbury, NC

22h • Onsite

About The Position

Landlord Property Maintenance Coordinator Candidate needs to be able to commute to Salisbury, NC 3x a week. Summary of Position The Administrator I, Landlord Services is responsible for ensuring the client’s leased locations, consisting of approximately 1800+ locations, are efficiently and economically maintained as pursuant to the guidelines of the Lease. This role will provide proper notification and follow up with landlords, on behalf of Retail Operations, to ensure timely maintenance & repairs are performed per the obligations of the lease. This position escalates any emergency and safety issues, coordinates self-help repairs and provides proper documentation to seek landlord reimbursements per lease obligations.

Requirements

• High School Diploma or equivalent.
• 3+ years’ experience in Real Estate, Facilities Maintenance or Legal environment.
• 1+ years’ retail experience.
• Excellent written and verbal communication and interpersonal skills.
• Strong customer service skills.
• Proficient in Microsoft Office including Word, Excel and Outlook.

Responsibilities

• Analyze Landlord store maintenance and repair issues for all banners according to operational procedures and lease requirements in a timely manner.
• Analyze and prioritize work orders entered by stores as emergency situations due to safety concerns for associates and customers
• Provide Landlords with proper notice of maintenance issues and follows up until completion.
• Provide legal notice of default to Landlords, Lenders and Property Managers for Landlord responsible issues not addressed, or where self-help was enforced, as required by the Lease.
• Enforce self-help per the Lease when necessary, consisting of sending out certified first and second notices and default letters to Landlords who refuse repair obligations. May consist of additional notices sent to Landlord’s lending institution per Subordination and Non-Disturbance Attornment agreements.
• Reviews Lease language to determine responsible party, previous work orders to support Tenant maintenance requests to Landlords and to validate notice of default to Landlords.
• Maintain and document information in the Centralized Maintenance Management System for future occurrences and proper routing of retail work orders.
• Partners on a daily basis with Legal, Construction and Maintenance to provide knowledge of landlord obligations per the lease for maintenance repairs, remodel work, equipment upgrades, and special projects.
• Generate scopes of work and obtain bids to cure default or address emergency issues, obtain and review quotes to have work completed if Landlord fails to cure the default.
• Negotiates with Landlords on percentage paid on repair costs where Lease is silent.
• Assist Landlords with request for Tenant to complete maintenance issues by researching issue and determining legal obligations per the lease and then directing to proper department or vendor to ensure issue is taken care of.
• Research and process customer complaints relative to Landlord maintenance.
• Instrumental in giving directions to other departments on property line disputes.
• Additional job duties may be assigned as needed to meet the needs of the business and support our values.

Benefits

• CBES is part of a global network of leading professional services, infrastructure management, and data-driven sustainability solutions firms for starters.
• We offer a generous benefits package that includes 28 days of PTO along with a 401(k) with immediate vesting and company match.
• Whether through our world-classes training or our Leadership Development framework – CBES cares passionately about the people we hire and ensures that growth is always on the horizon.
• City is part of a global network of leading facilities management, professional services, and data-driven sustainability solutions, for starters.
• Also, we offer a generous benefits package that includes 28 days of PTO along with a 401(k) match with immediate vesting and company match.
• Whether through our world-class training programs, over 1,500 e-learning classes through City University or Leadership Development framework – City cares passionately about the people we hire and ensures that growth is always on the horizon.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED