Lancaster Coordinated Entry Intake Specialist
About The Position
United Way of Lancaster County is looking to add to our team. United Way for 100 years has brought together the financial resources of donors, the passion of community volunteers, the expertise of community partners, and the dedication of the United Way staff to create change in our community. If you are passionate and dedicated individual with a desire to make a difference, we'd like to talk to you. This position works with the 211 Team to provide information, referral, and prescreening for Lancaster County specific programs, while acting in accordance with our values, vision, and mission.
Requirements
- Bachelor's degree in social work or equivalent work experience required
- A valid driver's license is required
- Clearances are required with relevance to the position
Nice To Haves
- Bilingual in Spanish and English a plus
Responsibilities
- Answering inbound phone calls in a professional manner
- Assessing caller needs and facilitating appropriate referrals for families and individuals seeking information regarding homelessness including evaluation eligibility using criteria for specialized housing contracts
- Accessing the 211 databases for resources and appropriately refer calls
- Demonstrate proficiency in using call center software, computer hardware and telephone equipment
- Maintain accurate data files to include reporting data needed to complete the program's monthly quality assurance and outcomes report
Benefits
- competitive compensation and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Number of Employees
251-500 employees
