Lanai Ambassador (Front desk agent / Concierge / Driver)

Four Seasons Hotels and Resorts • Lanai City, HI

257d

About The Position

The Lana'i Ambassador is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Lana'i Ambassador greets and picks up guests at designated pick up/drop off locations on Lana'i for both resorts and resort amenities. They will assist with luggage and must be able to lift, load and offload onto carts and vehicles. During vehicle transport, the Ambassador will 'Talk Story' with guests to include providing historical tours, activities information and stories of the island. In addition, the Front Office is also the natural place where guests direct comments, questions, suggestions and concerns. The Ambassador will handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

Requirements

• Excellent personal presentation and interpersonal skills.
• Attention to detail and ability to multitask.
• Excellent communication skills.
• Ability to stand for 8 hours per shift.
• Ability to lift and push at least 50 lbs.
• 1-2 years of previous experience in a relevant Front Desk role.
• Valid work authorization for the U.S.

Nice To Haves

• Knowledgeable about local areas.
• Warm welcoming smile and positive attitude.

Responsibilities

• Greet and pick up guests at designated pick up/drop off locations.
• Assist with luggage handling and loading onto carts and vehicles.
• Provide historical tours and information about local activities during transport.
• Handle guest interactions with professionalism and hospitality.
• Accommodate special requests from guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation