LAN Administrator I

Vision Technologies•Easton, PA

22h

About The Position

This is a professional and technical position responsible for maintaining computing environments, identifying system requirements, handling repairs, installing upgrades, and monitoring network operations and efficiency for the client. Set up permissions and workstations, perform upgrades, and patch vulnerabilities in network systems. Supports the deployment, management, and stability of local and wide-area network infrastructure technologies for mission-critical business systems. Assesses, implements, designs, configures, and troubleshoots Operational Support Systems (OSS), ensuring successful project completion and delivery of systems and solutions to the operational environment. Additionally, this role involves planning, evaluating, and implementing approved system and network changes and upgrades, as well as providing tier 3 support for hardware, software, network, and LAN/WAN problem resolution.

Requirements

A minimum of 1 year of relevant experience in a production networked environment
An associate degree or bachelor’s degree with coursework in information management, computer science, or a related field, or equivalent education and work experience in network support.
No security clearance is required; however, state and local background checks are mandated.

Nice To Haves

Experience with the customer’s installed product base is preferred.
A+, MCDST, and other Microsoft certifications are highly desired.
Relevant manufacturer certifications are desirable.
CompTIA Network+ is highly desirable.

Responsibilities

Operations Center Management
Performance of maintenance activities on behalf of technical or application management teams or departments
Management of the physical IT environment, data center, or server rooms, and recovery sites
Network and network device performance monitoring and diagnostics
Network troubleshooting and problem resolution
Enterprise Architecture
Contribute to the design of secure and resilient technology architectures
Contribute to the design of measurement methods and metrics
Contribute to the creation and maintenance of IT specifications, designs, architectures, topologies, and configurations of the infrastructure
Translate logical designs into physical designs
Work with capacity management and review IT traffic volumes and requirements, and identify trends in traffic flows and levels of service
Ensure external IT services are compliant with agreed service levels and targets
Contribute to IT standards, policy, and design
Participate in the design aspects of all stages of the lifecycle of IT systems
Work within established configuration and change management
System Support
Support the scheduling and implementation of Network Components
Video Conferencing
Uninterruptable Power Supplies
Ensure all systems, operating documentation, and knowledge bases are up to date and properly utilized
Service Delivery Support
Resolve issues escalated by Service Desk for troubleshooting
Liaise with IT personnel to resolve problems
Assist with the handling of major incidents
Recurring Activities
Physical Datacenter monitoring/walkthrough
Monitor the status of networking equipment
Manage clients' mobile devices and provide the support needed
Monitor/Manage Video Conferencing units/Polycom Video Border Proxy
Keep supervisors abreast of current issues and potential problems as they develop; seek advice as needed
Follow adequate safety procedures while carrying out all duties.
Monitor/Manage VOIP assigned line URIs
Prepare and Evaluate Monthly Verizon wireless bill to turn in to Accounts Payable
Document and Evaluate Monthly user wireless usage
Check for System Center updates
Check for BLOC system/client updates
Review Lync Response Group reports
Additional Responsibilities
Responsible for stability, availability, and reliability of equipment (routers, switches, network devices, etc.)
Ensure that all assigned systems operate at peak efficiency and meet established security guidelines, in concert with the Information Security team
Provide periodic after-hours support, especially for monthly network maintenance
Participate in testing of new hardware and software under the guidance of the IT Operations Manager
Participate in the client’s data disaster recovery plan
Perform audits on the network equipment
Training
LAN Administrators are expected to utilize training materials to keep skills relevant
Mentor Service Desk team members