Lake Hotel Housekeeping Manager - Yellowstone National Park

Xanterra

311d • $2,052 - $2,052

About The Position

We're excited to hire and welcome team members to our national park locations! Xanterra Travel Collection® is a private company that provides concession services within national parks. All services operated by Xanterra, including lodging, dining, retail, and tour operations, are currently open and continue to operate as planned for the 2025 summer season. Any potential government layoffs within the National Park Service do not impact our positions or job offers. Live. Work. Explore. as a part of our Lodging team in Yellowstone National Park! Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Lake Hotel Housekeeping Manager, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly.

Requirements

• Prior Housekeeping Management experience strongly preferred
• Previous management or supervisory required
• Knowledge of Computer programs such as MS Outlook
• Knowledge of products used and chemical safety relating to housekeeping
• Physical Requirements include: Lifting/carrying up to 50 lbs, Making beds, bending, kneeling, stretching as needed, Standing for long periods of time and walking up in down stairs as well as outdoors, Pushing or pulling a housekeeping cart up to 75 lbs

Responsibilities

• Provide an attractive and clean facility for guest rooms and all public areas, including offices, linen closets, and supply closets, and other areas designated to be maintained by the Lodging Department; ensure they are maintained to the standard as trained.
• Resolve guest problems skillfully with a willingness and desire to understand a guest's viewpoint and to take necessary steps so that the guest is satisfied when they leave.
• Ensure all housekeeping employees comply with the correct use of chemicals and equipment as trained.
• Regulate shift coverage for optimum effectiveness by scheduling staff according to business levels and labor standards.
• Assist in the training of new employees, especially during the spring opening phase. This will include Room Attendants, Inspectors, Porters, Linen Truck Drivers, and Office Assistants.
• Supervise the Rooms Inspector staff with the Assistant, daily morning meetings, making inspections together, and identifying and providing challenges for those with managerial potential.
• Other duties assigned by Operations Managers on-site.

Benefits

• Employee Assistance Program
• Wellness Program
• Learning and Development Program
• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi.
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program

What This Job Offers

• Career Level: Mid Level
• Industry: Accommodation