Ladies Locker Room Attendant - Spa (Full-Time)

Sea Island•Sea Island, GA

24d

About The Position

Basic Job Function: Provide friendly, attentive, and timely delivery of service on the Fitness Equipment Floor, Locker Rooms, Fitness Cafe and general guest and member areas as directed by Fitness Leadership. Create and forge relationships with guests, members, and staff which continues to promote the Sea Island legacy of warm genuine hospitality. Maintain & tend the Fitness Equipment Floor, Locker Rooms, Fitness Café replenishment of products, inventory of product, & report necessary maintenance to Fitness Supervisor and Leadership. Provide service in an efficient and courteous manner that is in accordance with Forbes 5 Star standards. To be attentive and responsive to guest needs. Uphold and assure compliance with all company and departmental policies, standards and procedures.

Requirements

Must be CPR and First Aid Certified and have familiarity with all Fitness Equipment
Excellent communication skills, both written and verbal
Understanding of Forbes Five Star Standards
Familiarization with fitness POS systems
Proficient with peripherals, copier, fax, telephone, computer, and calculator
Passionate about people and helping others
Exhibits a strong work ethic and willingness to be a great team player leading by example in a professional manner
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working days, early mornings, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
Must have enthusiasm, demonstrate leadership ability and possess excellent customer service skills
Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
Ability to use POS and phone systems
If applicable, must have the ability to work for extended time periods in an outdoor environment, including sun, heat, cold, wind, rain, and higher than normal noise levels
Ability to perform repetitive tasks with accuracy
Ability to lift, carry, pull and push up to 70 lbs repeatedly throughout a shift
Ability to read, write and communicate effectively in English, both written and verbal
May be exposed to mechanical, electrical, chemical and fume hazards
No visible tattoos, visible body piercing or unnatural hair color or hairstyles per company grooming standards

Responsibilities

Maintain all cleaning and service standards of the Locker Room: station assignments, opening and closing side work duties, restroom and shower area cleanliness etc.
Follow Check List & TITB sheets for Fitness Floor Operations, Locker Room Policy & Procedures, and Fitness Café
Work in concert with Fitness Supervisor to provide the highest level of fitness experience for guests and members
Work with Fitness Leaders to order needed product & maintain quality of all product
Follow procedure of flow and supply of guest and member Fitness amenities in order to enhance the guest service experience
Maintaining current knowledge of Fitness amenity needs in all parts of the Fitness building
Willing and able to work in a team format
Assure completion of preparation work at the beginning of shifts
Assure completion of closing work at end of shifts
Communicate with Fitness Team & management to advise them of guest needs and requests
Act to promote a cordial and accommodating atmosphere for colleagues and guests
Follow procedure and cooperate with Leaders on Fitness service to achieve coordinated presentation of ammenities and guest services in locker rooms and Fitness Floor
Be responsible for hygiene, safety and sanitary conditions in accordance with state and local department authorities and Forbes Five Star standards
Assist in inventory of Fitness products
Learn the names and personally recognize our regular Guests and Members
Monitor guest and member satisfaction frequently and anticipates needs without requiring direction
Attend all scheduled meetings & training, required by leadership, department, and company
Must be able to manage guest relations with professionalism at all times
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintains cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attends all scheduled employee meetings and brings suggestions for improvement
Willing and timely execution of other duties as delegated by leadership