Laboratory Testing Coordinator

INW: Innovations in Nutrition and Wellness•Tempe, AZ

About The Position

This role will provide day-to-day coordination of laboratory sample flow and external testing activities to support operations, ensuring consistent oversight of sample intake, tracking, third-party laboratory coordination, and routing cross-functional communication. Support product release timelines, customer requirements, and regulatory compliance by serving as the primary administrative and communication contact between the lab, Sales, Quality and COA teams. Essential Functions and Responsibilities: To ensure that the organization has the operational resources to support the current demands as well as the plan for growth, this position will need to execute the following responsibilities as a minimum for successful performance.

Requirements

B.S preferred
Minimum of 1-3 years of experience in a laboratory setting
Ability to read, write, and comprehend instructions and communicate effectively in English.
Proficiency with Microsoft Office; familiarity with LIMS or electronic data systems preferred.
Mathematical Skills including accuracy with arithmetic, decimals, and percentages.
Skilled in organization, communication, detailed documentation, and adherence to SOPs with strong attention to detail.
Communication skills: professionally interact and communicate with internal and external customers/vendors, laboratories.
Strong ethics and integrity; process driven and quality-focused.

Nice To Haves

Basic laboratory dexterity required for lab work, including handling media, plates, glassware, and biological materials. Ensure laboratory compliance with ISO and FDA requirements and obtain and maintain laboratory regulatory regulations.
Ability to prioritize work and adjust priorities based on operation needs and urgency.
Demonstrated analytical thinking, problem sensitivity, and problem-solving abilities.
Knowledge of dietary supplement or food manufacturing, cGMP, FDA, USP, AOAC, and ISO laboratory requirements.
Ability to work independently and collaboratively within a team environment.
Skilled in monitoring, troubleshooting, critical thinking, process control, time management, following through, serving customers, and active listening.
Work with a mindset of continuous process improvement, cost-reduction, improved efficiency with lab while maintaining customer satisfaction.
Adhere to and promote proper practices and techniques which are consistent with current operating procedures, training requirements, safety practices and company policies.

Responsibilities

Coordinates intake, logging, labeling, storage, shipment, and tracking of laboratory samples, including raw materials, in-process materials, stability samples, and finished products.
Acts as the primary contact for third-party ISO/IEC 17025-accredited laboratories by submitting samples, confirming testing requirements, tracking turnaround times, and following up on outstanding or delayed results.
Provides routine status updates and communicates testing timelines and issues to internal teams, including Laboratory, Quality, Sales, and COA teams, to support product release and customer commitments.
Receives and organizes Certificate of Analysis (COAs), performs administrative accuracy checks, and routes documentation to Quality for review and approval prior to release.
Maintains laboratory testing records, external lab communications, and supporting documentation in accordance with internal procedures and FDA dietary supplement cGMP recordkeeping requirements.
Prioritizes samples based on direction from Quality and business needs, including customer requests, investigations, stability programs, and release timelines, and assists with coordinating expedited testing when required.
Supports continuous improvement efforts by identifying recurring issues, communication gaps, or delays related to sample flow and third-party testing.
Assists with audit and inspection preparation by ensuring laboratory documentation, sample traceability, and third-party testing records are organized and available.
Reports to work regularly.
Perform duties safely and to report unsafe conditions or actions.
Assists in other duties as needed and directed.