Laboratory Tech II - 1st Shift

Boston Scientific•Arden Hills, MN

2d•$43,368 - $73,736

About The Position

The primary purpose of this position is to ensure Cardiac Rhythm Management returned-product complaints are processed, reported, and trended timely and accurately. Working under close to moderate supervision, you will receive general instructions on routine work and detailed instructions on new assignments.

Requirements

Minimum of 2 years of experience with High School Diploma and/or equivalent experience, training, or apprenticeships

Responsibilities

Maintain compliance with applicable quality requirements, including completing required training and documenting training as needed.
Perform routine laboratory testing of Cardiac Rhythm Management (CRM) device batteries.
Receive and verify returned product complaints; perform initial investigation and root-cause testing; and enter complete, accurate information into the GCMS complaint database.
Ensure product traceability for all products received and analyzed.
Partner with cross-functional groups (e.g., R&D and Manufacturing) to obtain information needed to complete investigations.
Follow up with CMC to confirm reported coding is accurate and to obtain additional information when needed.
Prepare and route complaints for approval after confirming all required analysis and investigation documentation is complete.
Assist in maintaining and updating returned-product test procedures.
Identify opportunities and recommend improvements to complaint-handling processes and procedures.
Maintain lab cleanliness and operate in compliance with corporate procedures and standards.