Laboratory Support Specialist

PerkinElmer

80d • $62,500 - $65,000

About The Position

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Requirements

• High School Diploma Required
• Associates degree is required and pharma or chemical industry experience.
• Working understanding of GLP/GxP (desirable).
• Understanding of 5S principles (desirable).
• Experience within the pharmaceutical industry is desirable but not required.
• Understanding of chemicals and safe handling (desirable).
• A valid US driver’s license.

Nice To Haves

• Ability to improve processes and drive continuous improvement.
• Strong verbal communication skills.
• Self-motivated and ability to work under pressure to balance conflicting deadlines.
• Aptitude for technical and practical matters.
• Experience working in a compliance driven environment.
• Service-orientated attitude combined with innovative thinking.
• Strong team player with experience in a high-quality customer service operation.
• Able to complete relevant paperwork according to principles of Good Documentation Practice.

Responsibilities

• Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
• Ensures quality service and operational performance within the parameters of program and delivery standards.
• Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
• Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
• Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
• To be the first line of support for the scientific community; reporting any concerns and ensuring these are closed out in a timely fashion.
• Meet regularly with laboratory service providers to ensure open lines of communication.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
• To be the point of contact for equipment maintenance in liaison with team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair.
• Support decommissioning of old instruments and related documentation.
• Assist in the onboarding of new instruments, coordinating with applicable parties to ensure timely installation.
• Be involved in improvement work linked to the assignment.
• Perform other tasks as needed.
• Execution of regular inventory activities utilizing asset management tracking tools.
• Support your Team to work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory.
• Help maintain lab documentation and coordinate archiving.
• Provide timely communication to lab users on impact of any site service work.
• Work closely with other teams to seamlessly deliver lab support services.
• May be required to cross-train and back-up other lab support areas.

Benefits

• The annual compensation range for this full-time position is $62,500 to $65,000.
• PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees