Laboratory Support Consultant

Claritev•New York, NY

8h•$120 - $150

About The Position

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders -- internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! Job Summary: Serve as Laboratory Subject Matter Expert responsible for maintenance and management of Oracle Health Millennium laboratory solutions. This role ensures laboratory systems are running optimally and support user workflows. Responsibility includes monitoring of application health, implementation of change requests, and overall support for laboratory systems.

Requirements

Minimum Bachelor's Degree, or 7 equivalent years of related experience.
7+ years of experience with Oracle Health (Cerner Millennium) EHR applications, with a strong track record of delivering successful products.
Strong analytical, problem-solving, and decision-making skills with a proactive approach to identifying and solving challenges
Excellent communication and stakeholder management abilities, including the ability to present ideas clearly and respond to inquiries effectively.
Knowledge of Healthcare industry and understanding all major workflows associated with specific Oracle Health EHR solutions.
Strong organizational skills with the ability to manage multiple tasks and adjust priorities in a dynamic environment.
Proven ability to coordinate and collaborate across multiple teams or departments.
Skilled in building positive working relationships across various levels and functions.
Effective at fostering trust and rapport with both internal and external stakeholders.
Dedicated to delivering high-quality service and ensuring timely resolution of issues.
Strategic thinker who understands broader business goals and takes initiative to drive value.
Ability to use software, hardware, and peripherals related to job responsibilities, including MS Office
Ability to work independently as well as part of a team
Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone.

Responsibilities

Act as lead on support team responsible for overall laboratory system performance
Monitor for Flashes and Code Releases
Provide guidance to client on recent releases and best practices for tool configuration
Review and implement change requests in accordance with best practices and client standards
Provide support for troubleshooting incidents escalated by Tier 1 Help Desk
Monitor laboratory systems configurations for health and performance

Benefits

Medical, dental and vision coverage with low deductible & copay
Life insurance
Short and long-term disability
Paid Parental Leave
401(k) + match
Employee Stock Purchase Plan
Generous Paid Time Off – accrued based on years of service
WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
10 paid company holidays
Tuition reimbursement
Flexible Spending Account
Employee Assistance Program
Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.