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The Helpdesk Support Technician I is an entry-level technical support role at the University of Chicago Laboratory Schools, responsible for providing Level 1 and 2 help desk support for over 2,000 Mac OS devices, iPads, Chromebooks, and various peripheral devices. This position plays a crucial role in ensuring the smooth operation of technology within the school, assisting students, teachers, and staff with technical issues, and contributing to the Information Systems team through project planning and implementation.