Laboratory Sample Receiving Associate - Temporary

Microbac • Warrendale, PA

72d

About The Position

The Customer Relationship Associate serves as a front-line contact to receive and process samples arriving to the laboratory and successfully providing processed samples to laboratory personnel for timely analysis. Through gaining a thorough understanding of our clients' needs and effectively coordinating internal efforts, they ensure Microbac is positioned to deliver timely and accurate test results. The position itself requires a high amount of client interaction, data entry and organization, the ability to relay technical knowledge to non-technical individuals, and the ability to effectively coordinate the activities of cross-functional teams in a deadline driven work environment.

Requirements

• Degree in Food Science, Chemistry, or a related field of study; Technical understanding of Food and/or Environmental Testing requirements.
• Food and/or Environmental Testing Laboratory Experience is strongly desired.
• Client service or QA experience preferred.
• Ability to communicate clearly and effectively with both laboratory staff and non-technical individuals.
• Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary.
• Familiarity with the regulatory testing requirements within the industry (i.e.; FDA; EPA).
• Demonstrated ability to effectively plan, organize and lead projects.
• Ability to demonstrate an observable commitment to service excellence and brand standards.

Responsibilities

• Gain a thorough understanding of client needs; function as the liaison between the client, Customer Relationship account management team, and our laboratory staff teams; Troubleshoot and head off problems, preventing them from adversely affecting the client.
• Manage the logistics of client projects, ensuring client needs are met in a timely and cost-effective manner, while ensuring the quality of work completed and reported meets or exceeds pre-determined quality standards.
• Efficiently receive and process samples while triaging and prioritizing based on sample and analysis requirements.
• Effectively store and organize all incoming samples that have been processed.
• Maintain sample retention and storage.
• Maintaining organization of samples to be disposed of.
• Prepare and provide sample supplies to customers.
• Maintain and grow overall client satisfaction through collaboratively working with all stakeholders to ensure timely deliverables.
• Coordinate communications and actions between internal departments/functions.
• Monitor the progress of projects and delegate work assignments, as necessary.
• Communicate technical data to the laboratory's senior leadership and to clients.
• Suggests new service possibilities in alignment with our business goals based on on-going evaluations of client needs.
• Working accurately in a fast-paced environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Generous paid time off including vacation
• Holidays and flextime
• Wellness program
• Referral bonus
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees