Laboratory Sales Manager I - Cleveland Territory

Cleveland Clinic

9d•Remote

About The Position

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. The Laboratory Sales Manager supports Cleveland Clinic’s mission of putting patients first by delivering world-class care, in alignment with CCL leadership. This role is accountable for managing a defined territory with a focus on generating new business revenue and expanding Cleveland Clinic Laboratory services. The Sales Manager is responsible for establishing and maintaining long-term relationships with physician accounts, developing and executing strategic plans for account growth and retention, and overseeing all aspects of the sales cycle—from lead generation to contract execution. This includes identifying opportunities for new business, driving client engagement, and ensuring a high level of customer satisfaction. A caregiver in this position works days, 8:00am—5:00pm.

Requirements

Bachelor's Degree in Business Administration, Medical Technology, Healthcare or related field
Three years in a laboratory of healthcare environment with demonstrated success in sales, marketing or customer service OR 7 years of experience in a laboratory environment with demonstrated success in sales, marketing or customer services may substitute the Bachelor Degree requirement
Valid driver's license (VDL) and a good driving record are required, along with the ability to travel extensively on all forms of major public transportations
Excellent human relations, management and communications skills
Can perform well within multifunctional environments and be customer focused.
Can manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects
Can function and work in a diverse work environment while adhering to Cleveland Clinic and CCL policies providing direction to clients in a concise, sensitive, information and professional manner

Responsibilities

Pro-actively generates new business opportunities.
Bring in the support and direction of the Medical Director, Division Administrator and Director of Sales and Outreach when needed.
Develop and maintain a high level of understanding of the Reference Laboratory product line and is able to promote CCL to target client within assigned territory.
Manage the sales process from initial opportunity through securing the client and ensuring a successful client conversion.
Plan overall sales and service activities effectively.
Develop and implement action plans to increase customer base, volume and market presence.
Interfaces with Project Managers, Operations, and Marketing and Sales teams to ensure customer requirements are met on a timely base and for the purpose of coordinating all on going client retention and growth activities.
Contribute to sales meetings, presentations and attends training courses.
Develop and maintain knowledge and experience of relevant laboratory methods and technologies.
Other duties as assigned.