Laboratory Referral Specialist I or II - Medford, Oregon
About The Position
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. This position requires the employee to work 100% on-site in a hospital laboratory setting at a strategic client facility located in Medford, Oregon. You will be managing a client's referral send-out work coming to Mayo Collaborative Services (MCS) as directed by client management and governed by a client's business contract. You will provide onsite customer service and be a resource to a client's clinical laboratory staff. You will manage the biological specimens (e.g. blood, urine) receipt, verification, handling, aliquoting, processing and shipping if applicable, ordering, and specimen resolution. You will communicate with internal and external stakeholders and monitor assigned reports and partner with clients to resolve issues related to specimen submissions. Duties may consist of but are not limited to pending lists, billing charges, Laboratory Information System (LIS) test builds, Joint Test Catalog maintenance, quality metrics and training of send-out staff, and maintaining MCS supply inventory. There may be additional responsibilities as assigned by the client and MCS related to LIS maintenance, documents, and end-user feedback groups. Individuals hired to this position are required to complete 2 years in this position before becoming eligible to apply to other positions within Mayo Clinic. This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
Requirements
- Laboratory Referral Specialist I: You must have a high school diploma/GED and 3 years of relevant work experience.
- Laboratory Referral Specialist II: You must have a bachelor degree or an associate degree with 1 year of relevant experience.
- DLMP/MCS employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor.
- You must include a resume to be considered for this position, cover letter preferred/optional.
- Internal applicants must attach their three most recent performance appraisals to be considered for this position.
- Must be capable of multi-tasking and performing in a fast-paced and customer focused environment.
- Excellent communication skills and ability to work closely with others is essential.
- Must maintain a high level of confidentiality handling results, patient information and business interactions.
- Organized and capable of prioritizing work with limited oversight.
- Must possess good human relations skills and be able to communicate effectively both orally and in written form.
- Requires the ability to be attentive to details and to adhere to strict safety requirements for handling chemicals and infectious agents.
Nice To Haves
- Bachelor's degree and previous laboratory experience preferred.
Responsibilities
- managing a client's referral send-out work coming to Mayo Collaborative Services (MCS) as directed by client management and governed by a client's business contract
- provide onsite customer service and be a resource to a client's clinical laboratory staff
- manage the biological specimens (e.g. blood, urine) receipt, verification, handling, aliquoting, processing and shipping if applicable, ordering, and specimen resolution
- communicate with internal and external stakeholders and monitor assigned reports and partner with clients to resolve issues related to specimen submissions
- pending lists
- billing charges
- Laboratory Information System (LIS) test builds
- Joint Test Catalog maintenance
- quality metrics and training of send-out staff
- maintaining MCS supply inventory
- LIS maintenance, documents, and end-user feedback groups
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
