Laboratory Operations Manager

Penn Medicine • West Chester, PA

96d

About The Position

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Under the supervision of the Administrative Laboratory Director, manages, assesses and coordinates all lab system operations, integrations and communications with Information Technologies (IT) department. This position works closely with IT at Chester County Hospital and Penn Medicine to be sure the lab systems are functioning properly. Assists the Laboratory Administrative team to ensure the Clinical Laboratory maintains accreditation compliance with the CAP, TJC, CLIA, AABB, and the Commonwealth of Pennsylvania. Provides oversight to in-patient and out-patient phlebotomy. Demonstrates the ability to collaborate with a positive demeanor. Complies with department and hospital policies, procedures, objectives, and standards.

Requirements

• Medical Technologist with laboratory system experience is highly preferred.
• Experience in Sunquest, CoPath, EPIC and Beaker preferred.
• Experience with MS Office software including Access and Crystal Reports preferred.
• MLS, MT, or MLT certification or eligible.

Responsibilities

• Serves as a resource for laboratory staff, physicians, and hospital staff regarding operational issues.
• Contributes to Penn Medicine initiatives.
• Manages areas of responsibility in compliance with accreditation guidelines.
• Demonstrates teamwork by displaying a cooperative relationship with co-workers.
• Manages the Phlebotomy Supervisor to ensure efficient workflow of in-patient and out-patient staff/processes.
• Pre-analytic quality monitoring and report presentation.
• Identifies problems and resolutions on an ongoing basis using appropriate resources.
• Appropriately delegates responsibilities based on knowledge and skill.
• Assures that delegated duties are performed according to required standards.
• Displays a cooperative attitude and responds with respect to directions and recommendations from supervisor.
• Provides appropriate clear, accurate, and timely intradepartmental communications.
• Creates and manages policies and procedures that facilitate compliance.
• Monitors that procedures have been read and reviewed in the document control system.
• Assists in creating monitors for the Laboratory QA Plan.
• Uses the lab system to pull all monthly reports and specific data to populate the lab quality database.
• Understands laboratory system operations and how Sunquest, CoPath, EPIC and Mobile MD interact.
• Prepares all requests for lab system maintenance and submits them to IT.
• Tracks all requests for completion and documents changes for regulatory compliance.
• Updates Sunquest and CoPath directories for all new and changed providers.
• Maintains the fax server for Sunquest and CoPath.
• Assists in maintaining laboratory test compendiums for each downstream system.
• Keeps up to date with all lab information system regulations and assures compliance.
• Assists in maintaining all laboratory documents that apply to the lab system.
• Works with IT to provide scripts for testing any system that must interact with lab data.
• Prepares materials and trains all lab personnel in use of all systems.
• Uses the lab system reporting mechanism to generate data and report to end users.
• Documents all information paths from the lab system.
• Investigates and responds to all missing result or patient problem inquiries.

Benefits

• Comprehensive compensation and benefits program.
• Prepaid tuition assistance programs.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree