Laboratory Operations Manager, MLS Required

Kaiser Permanente • Reston, VA

118d

About The Position

Plan, manage, organize and coordinate Laboratory services. Subject matter expert and the technical resource for the region in designated specialized area. Responsible for the design and oversight of highly reliable laboratory operations including accountabilities for quality of care, member experience, affordability, standard work and employee experience and competence. Accountable for role modeling principles defined in KP Mission and Standards and creating a culture of compliance, ethics and integrity.

Requirements

• Minimum four (4) years experience in high complexity testing.
• Minimum three (3) years of leadership experience in a clinical laboratory setting.
• Bachelor's degree in medical technology, clinical laboratory science, chemical, physical or biological science from an accredited institution.
• Proper documentation for applicable degree is required.
• Degree must include 24 semester hours of medical laboratory technology OR 6 hours chemistry and 6 hours of biology and 12 hours of chemistry, biology or medical laboratory technology in any combination.
• Completion of a clinical laboratory training program approved or accredited by an organization approved by HHS.
• At least three (3) months documented laboratory training in each specialty the individual will supervise.
• Six Sigma Yellow Belt Certificate within 12 months of hire.

Nice To Haves

• Behavioral interviewing experience.
• Experience in Labor/Management Partnership environment.
• Continued involvement in national, state and local professional organization(s).
• Proven ability to organize and manage laboratory operations.
• Demonstrated strengths in decision making in a consensus environment and collaborative management style.
• Kaiser Permanente experience.
• Lean and/or Six Sigma Green Belt.
• Master's degree in clinical laboratory science, chemical, physical, biological, business administration, health care administration, public health, or related field from an accredited institution.

Responsibilities

• Lead and manage technical, clinical, and operational aspects of the laboratory and pathology services.
• Monitor test results, equipment, and laboratory information systems.
• Perform, assist and support functions within laboratory as needed.
• Promote an organizational culture of safety and ensure appropriate patient safety.
• Design/evaluate processes to ensure high reliable standard laboratory services across continuum of care.
• Build strong performance-based, collaborative relationships with local and regional leadership.
• Maintain a productive partnership with pathologists and laboratory staff.
• Represent the laboratory in Medical Operations Building and Regional facilities functions and committees.
• Participate in on call responsibility to include, not limited to, Lab Manager and/or Manager of the Day programs.
• Develop, implement, and monitor laboratory policies and procedures.
• Oversee regulatory and accreditation requirements to ensure compliance with all regulatory requirements.
• Establish, implement, and maintain service standards to meet member and internal client expectations.
• Implement and monitor new service offerings to meet changing business needs.
• Manage departmental human resources and ensure ongoing staff development.
• Develop and present in-service programs to medical center and regional staff.
• Design and implement the laboratory safety program, including hazardous waste management.
• Hire, develop and retain competent and professional staff.
• Evaluate performance, recognize achievements and initiate corrective action when necessary.
• Provide and oversee training and competency as well as promote effective communication for staff.
• Ensure employee experience activities incorporate all applicable KP policies, regulations and accreditation standards.
• Deliver an environment and culture of employee safety.
• Administer staffing, materials and capital equipment budget for the assigned laboratories.
• Perform financial planning; review budget preparation and justification of labor and non-labor expenditures.
• Identify and evaluate cost restructuring activities that achieve gainful results for the laboratory.
• Participate in the development of and implement strategic plans/initiatives.
• Create staff alignment on regional and national strategies, goals, and priorities.
• Lead overall operations of laboratory services and all employees engaged in providing those services.
• Collaborate with inter/intra-regional clinical lab facilities to ensure an integrated laboratory delivery system.
• Lead and manage complex and diverse projects that have region-wide impact.
• Provide technical and business analysis using quantitative, scientific and economic methods.
• Participate in feasibility assessment and business case justification(s).
• Uphold and model Kaiser Permanentes Policies and Procedures and Principles of Responsibilities.
• Monitor labs performance on key indicators to include affordability, quality and service.
• Complete 24 CEUs (12 technical and 12 leadership) per year.
• Maintain current information and knowledge of all applicable KP policies, local, and state and federal laws and regulations.
• Perform other related duties as directed and assigned.

Benefits

• $12,000 SIGN ON BONUS!!!

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree