Laboratory Operations Director - DNA Identity/Consumer Genetics

Labcorp • Burlington, NC

93d

About The Position

Labcorp, a leading global life sciences company, is advancing patient health and powering confident decisions through diagnostics and drug development. As part of our strategic transformation, we are seeking a highly experienced and strategic Laboratory Operations Director to oversee and enhance the efficiency and effectiveness of our laboratory operations within DNA Identity/Consumer Genetics in Burlington, NC.

Requirements

• Bachelor's degree required, in a relevant scientific discipline preferred; advanced degree (MBA, MHA, or related) preferred.
• Minimum 10 years of progressive leadership experience in clinical laboratory operations, project management, or service delivery.
• Proven success managing cross-functional teams and driving enterprise-level transformation.
• Strong understanding of clinical trial logistics, customer service operations, and laboratory workflows.
• Experience with vendor management, automation technologies, and process improvement methodologies (e.g., Lean, Six Sigma).
• Excellent communication, stakeholder engagement, and change management skills.
• Demonstrated ability to lead in a matrixed environment and influence across departments.
• Familiarity with UAT processes, warehouse operations, and regulated environments (CLIA, CAP, IVDR) preferred.
• Strong analytical and problem-solving abilities.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Provide strategic leadership across seven operational teams: PreAnalytical, Customer Service (HLA, CG, Paternity), Clinical Trial Project Management, Purchasing & Warehouse (DNA/CG), UAT, Logistics, and Automations.
• Drive enterprise-wide alignment and execution across service lines to ensure consistent delivery and measurable ROI.
• Lead cross-functional initiatives to streamline workflows, reduce administrative overhead, and accelerate decision-making.
• Oversee vendor and resource management to support long-term innovation and sustainable growth.
• Collaborate with IT, Quality, and Regulatory stakeholders to ensure operational readiness and compliance.
• Champion automation and digital transformation initiatives to enhance scalability and delivery speed.
• Develop and implement performance metrics to monitor efficiency, quality, and customer satisfaction.
• Support business continuity planning and risk mitigation across operational domains.
• Stay current with industry trends and advancements to drive best practices in laboratory operations.

Benefits

• Medical, Dental, Vision, Life, STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree