Laboratory Field Service Representative (FSR)

Anne Arundel Health System • Annapolis, MD

98d • $59,841 - $125,091

About The Position

The Laboratory Field Service Representative (FSR) promotes and provides company services in a variety of locations. The FSR acts as a liaison between the laboratory outreach program (Conexus Laboratories) and customers to increase brand loyalty and maintain the existing client base. This position enhances the laboratory reputation by demonstrating a courteous and professional demeanor during all encounters.

Requirements

• Bachelor's Degree from an accredited college or university, or three years of experience in a clinical laboratory setting may be substituted for the required education.
• 1 year in a service role in the healthcare industry, preferred.

Responsibilities

• Operate efficiently to conclude all on-site installation, repair, maintenance, and test activities.
• Maintain positive relationships with external lab partners to drive completion and continue operation of draw areas.
• Foster the growth of Conexus Laboratories by maintaining existing client accounts and establishing a relationship of trust.
• Work with the Lab Outreach department to plan and implement new client accounts including supplies, courier services, computer support, requisitions, training, result delivery, and training on these systems.
• Establish a client contact schedule that discerns customer needs and offers advice or recommendations.
• Perform troubleshooting of service delivery and resolve issues in a timely manner with self-direction and minimal supervision.
• Maintain the ability to discuss the operations of the laboratory from both a technical and non-professional perspective.
• Serve as a point of contact for customer inquiries.
• Assist manager in disseminating process updates and directives.
• Create a work environment that positively promotes process improvement.
• Explore opportunities to add value to the job and take ownership of outcomes.
• Proactively find other work-related tasks during low census.
• Assist with the gathering of data pertinent to the success of the service line.

Benefits

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs

What This Job Offers

• Industry: Hospitals
• Education Level: Bachelor's degree