Laboratory Customer Service Representative - North Campus Lab
About The Position
In this role, you will help patients register for the lab and keep track of specimens, billing and distribution of results. You will serve as the first contact for both internal and external callers to a ProMedica laboratory. These calls will range from patient information and test results to phlebotomy services for acute care inpatients. You will deliver results, many critical or stat, to clients and be ready for incoming stat or critical services. You will help retrieve the specimen for additional tests that are ordered. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.
Requirements
- High School diploma or equivalent
Nice To Haves
- Experience in a laboratory, hospital, or healthcare office environment.
- Medical terminology and previous customer service experience are all preferred.
Benefits
- We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being.
- It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.
- Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category.
- In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [email protected]
- Equal Opportunity Employer/Drug-Free Workplace
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
