Laboratory Client Support Associate

Catholic Health System • Buffalo, NY

37d • $18 - $27 • Onsite

About The Position

Primary responsibilities are to act as the liaison between the Laboratory Department and any customer having a relationship with the Catholic Health Department of Laboratory Services and providing high quality customer service.

Requirements

• High School diploma or GED
• Possess excellent communication skills - written, oral, and interpersonal
• Clear understanding of medical terminology
• Customer service skills as demonstrated in current or previous job experience, documented training/in-services
• Ability to handle multiple complex issues under pressure without demonstrating any sign of frustration or disorganization
• Have the initiative and ability to demonstrate ultimate concern for the customers, anticipating their needs and going beyond their expected levels of service
• Demonstrated telephone etiquette techniques

Nice To Haves

• Associates degree preferred
• Two (2) years in laboratory setting preferred or customer service field preferred
• Working knowledge of LIS/HIS and PC-based such as MS Word and Excel preferred

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees