Laboratory Client Services Representative

Saint Luke's Health System

About The Position

Do you have a passion for healthcare and a heart of service? Look no further than Saint Luke's! The Lab Client Services Representative will work in the inbound call center. In this role, they will be the primary point of contact for our patients and clients. Full-time. Hours for this position are Monday - Friday 8:00 am - 4:30 pm The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter. Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer. Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke’s offers: http://www.saintlukeskc.org/about-saint-lukes Are you interested in staying up to date on openings at Saint Luke’s Health System? Simply sign up for job alerts at https://careers.saintlukeskc.org/job-alerts When we have opportunities that meet your interests, you will receive an email with the job details. Saint Luke’s Health System values our employees and we encourage them to apply to any internal openings. If you are a current Saint Luke's Health System employee, please apply through your Workday account by typing "Find Jobs" in the top left corner search bar. You can also follow the link below to the current internal career site to apply. http://www.myworkday.com/saintlukes/d/task/1422$1011.htmld

Requirements

Applicable Experience: Less than 1 year

Responsibilities

Schedule appointments for all SL outpatient lab locations (Patient Service Centers)
Addresses and documents client and patient inquiries via phone, email, and chat
Follows department protocols for add on testing
Works a queue to resolve specimen issues (this may include problem solving, notifying the client, calling patients for recollection, transcribing orders, etc.)
Fax lab results
Order couriers for specimen pick ups
Uploads patient documents to hospital chart
Escalates unresolved concerns to the SLRL Customer Accounts Manager
Other duties as assigned