Laboratory Client Services Representative - Laboratory Client Services/Clinical Labs - Mount Sinai Hospital/Mount Sinai Corporate Office - Full Time/Evenings (4pm - Midnight incl wknds & hol)

Mount Sinai Health System • New York, NY

1d • Onsite

About The Position

The Laboratory Client Services Representative is an integral member of the clinical diagnostic laboratory team responsible for representing the department by means of telecommunication. Overall responsibilities center on responding to inquiries made by users of the Mount Sinai Laboratory regarding clinical test specifications and communicating patient's test results and other data to healthcare professionals in a timely manner.

Requirements

• High School Diploma or equivalent required
• Medical office experience/internship required

Responsibilities

• Responsible for receipt and follow-up of telephone calls for core laboratories including: Hematology; Chemistry; Endocrinology; Immunology and Microbiology. Provide doctors and healthcare professionals with laboratory test results obtained from the Laboratory Information System.
• Work with the LIS Call List Module to view and communicate critical values within the designated timeframe to the appropriate licensed professionals and in accordance with JCAHO and Mount Sinai Medical Board policies. Call abnormal and amended results in addition to any specimen messages such as QNS, No Specimen Received and Patient Mismatches, as sent to the Call List by the Central Accessioning troubleshooters and laboratory personnel.
• Receive and process requests from clients for laboratory test add-ons; assure compliance with related policies and procedures.
• Receive calls from Outreach clients requesting Routine and STAT specimen pick-ups and accurately communicate the request to the off-campus courier dispatch.
• Receive calls for on-campus Routine and STAT pick-ups and dispatch hospital-based couriers to the appropriate location.
• Receive Outreach client requests for supplies, fill out appropriate form and communicate the request to the responsible laboratory personnel.
• Sort daily confidential HIV reports, address and stuff envelopes for forwarding to hospital locations and private practice.
• Communicate with reference and commercial laboratories for follow-up on pending or missing patient reports and available test results. Work closely with the Central Accessioning reference lab Coordinator to resolve issues.
• Receive requests from Outreach and Clinic locations for missing reports; print, then mail or fax reports according to the client's request.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees