Laboratory Client Service Representative

Unified Women's Healthcare • Itasca, IL

12d • $20 - $23

About The Position

The Laboratory Client Services Representative (Lab CSR) will work as a liaison to receive and assist in resolution of concerns of our Clients. Problem-solving and strong investigative skills are required to resolve Client concerns. The Lab CSR will also support internal laboratory clerical operations. A successful candidate must be Client focused, demonstrate strong communication skills, and genuinely empathetic to concerns of our Care Center partners and patients.

Requirements

• High school diploma or equivalent
• Medical/lab experience is preferred as well as coursework in the sciences
• Knowledge of specimen handling and collection requirements, general laboratory workflow and basic medical terminology

Responsibilities

• Be responsible for handling Care Center inquiries by telephone and by ticket created in the portal regarding status of reports, concerns of service failures and other duties to provide Client satisfaction.
• Triage concerns appropriately based upon laboratory protocol.
• Report laboratory results to Clients using established protocols, document reporting or call history, and maintain appropriate records.
• Provide information to Care Center Clients regarding collection requirements of laboratory testing.
• Assignments may include operating information systems for data entry and retrieval of data, billing and Client interaction to obtain information and provide excellent Client services.
• Create and distribute reports from AthenaNet and VitalDx for Quality Assurance tracking.
• Manage on onboarding process for new Care Centers.
• Contact Clients to resolve routine issues related to patient specimens and result reporting.
• Support laboratory administration and pathologists with clerical or administrative tasks as requested
• Understands, support, complies with company policies, procedures
• Other duties as assigned
• Handling inbound Client calls
• Calling Outbound to gather missing information
• Reception Desk Coverage as needed.

Benefits

• Medical, dental, and vision plans, fertility benefits, and supplemental insurance options.
• Vacation, personal days, and paid holidays to help you recharge.
• 401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
• Short- and long-term disability, paid parental leave, basic life insurance, and optional additional coverage.
• Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.
• Opportunities and resources to support your career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED