Laboratory Administration Associate (1 Year Contract)

Eurofins • Kalamazoo, MI

74d

About The Position

We are seeking a detail-oriented and tech-savvy individual to support our lab and customer experience operations as we launch a new program. This role is essential to maintaining operational excellence across sample intake, account management, and report delivery.

Requirements

• Exceptional attention to detail and strong organizational skills.
• Proficiency in navigating multiple digital systems and tools (e.g., internal dashboards).
• Ability to interpret data tables and manage information accurately (Metabase experience is a plus).
• Excellent written and verbal communication skills.
• Demonstrated ability to handle sensitive data with discretion and confidentiality.
• Experience with Microsoft Outlook and Excel.
• Background in laboratory or health tech environments is a plus.
• Authorization to work in the United States indefinitely without restriction or sponsorship.

Responsibilities

• Collaborate with different teams in the lab to identify and process specific samples.
• Organize and stage samples for laboratory processing, ensuring readiness and compliance with internal protocols.
• Review digital and paper forms to determine report delivery requirements.
• Create and manage customer accounts, ensuring accurate and timely processing and reporting.
• Serve as a primary point of contact for a small group of business partners, via email, ensuring clear and professional communication.
• Communicate with clients using standardized email templates.
• Monitor internal systems to track report readiness and ensure timely delivery.
• Maintain comprehensive records in the administrative system, including report status, account updates, and communication logs.
• Verify the presence of key data in cloud storage and ensure proper documentation in the relevant internal systems.

Benefits

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options.
• Life and disability insurance.
• 401(k) with company match.
• Paid vacation and holidays.
• Career Development and continuing education opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services