Labor Relations Director

SSP

1d•Remote

About The Position

At SSP America, we believe strong partnerships and clear communication create the foundation for great employee experiences. As food-travel experts across North America, our people drive every moment of the journey. We’re looking for a Labor Relations Director to lead labor strategy across our unionized environments, strengthen union partnerships, and ensure consistent, compliant labor practices that support both our people and our operations. In this role, you will guide leaders through complex labor matters while shaping a stable and high-performing workforce. You’ll have the opportunity to lead labor relations strategy across a large, complex, multi-location organization, serve as a trusted advisor to senior leaders on labor strategy, risk, and compliance, build strong relationships with union partners to support positive labor-management outcomes, influence negotiations, workforce planning, and long-term labor strategy, and drive consistency and operational stability across unionized environments.

Requirements

Bachelor’s degree in Human Resources, Labor Relations, or a related field required
Minimum 10+ years of labor relations experience, including experience in unionized environments
Experience supporting collective bargaining, grievance handling, and arbitration preparation
Strong knowledge of U.S. and Canadian labor laws and regulations
Proven ability to interpret and apply collective bargaining agreements across multiple locations
Experience partnering with Legal and Operations on labor-related matters
Strong communication, influencing, and stakeholder management skills
Ability to manage competing priorities in a fast-paced, high-pressure environment
High attention to detail with strong documentation and follow-up practices
Proficiency in Microsoft Office (Excel, Outlook, Teams, Word, PowerPoint)
Ability to travel up to 60% within the U.S. and Canada
Ability to pass required background checks and airport security clearances

Nice To Haves

JD or Master’s in Industrial Relations preferred

Responsibilities

Manage and administer collective bargaining agreements across multiple unionized locations
Lead and be first chair in collective bargaining negotiations, including renewals and amendments
Build and maintain strong relationships with union representatives to support collaboration
Provide expert guidance on grievances, investigations, arbitrations, and workplace conflict resolution
Ensure compliance with U.S. and Canadian labor laws, regulations, and company policies
Partner with Legal to support labor-related claims, agency inquiries, and risk mitigation efforts
Advise and coach leaders on contract interpretation and labor best practices
Partner with Operations and People teams to align labor strategies with business needs
Maintain accurate documentation and records for all labor relations activities
Identify process improvements and enhance tools, communication, and leader capability