Lab Support Technician II- Lab Support Services

University of Arkansas System•Little Rock, AR

About The Position

The Lab Support Technician II provides advanced technical and operational support to laboratory staff to ensure efficient workflow and high-quality patient service. This role performs specimen collection, accessioning, processing, and distribution of samples while adhering to established laboratory protocols and regulatory requirements.

Requirements

High School diploma or GED equivalent
Two (2) years of experience as a Lab Tech or Assistant in a Clinical Laboratory or 60 hours of completed higher education in a health sciences programs
Ability to follow oral instruction, read and write.
Computer/basic keyboard skills.
Telephone etiquette skills.
Must have excellent customer service skills.

Responsibilities

Receive specimens from all sources and verifies that each specimen has proper collection and labeling.
Verify that each test is received in the correct tube type.
Sort all specimens and place them in the proper racks to be received.
Load racks on the appropriate automation line to be received in and tested.
Scan specimens into the EPIC system and re-label the specimens as needed.
Enter order into EPIC through requisition entry for all outside institutions.
Process add-on test.
Answer phone calls concerning results, faxing reports, specimen collection and ordering test.
Process timed urine specimens.
Reconcile packing list.
Process Reference, VA and ACH specimens as needed.
Process mail-in specimens.
Scan requisitions received with labs from institutional accounts into EPIC.
Assure that all tasks are completed for shift.
Assign tasks as needed.
Ensure all policies and procedures are followed.
Address all patient/specimen problems as needed.
Consult with the Laboratory Supervisor or Pathologist for guidance when handling problem situations.
Fill out all Safety Intelligence reports and deliver to the Core Lab Manager.
Communicate all pertinent information to the oncoming senior tech and Supervisor.
Assist with training new LSTs including signing off on competencies.
Perform other duties as assigned.