Lab Support Specialist, Nights

Children's Health • Plano, TX

72d

About The Position

This job is responsible for the manipulation of laboratory specimens and / or blood and blood components, including specimen identification and acceptability verification, processing, packaging and storage, transport, performing waived or moderately complex testing and reporting results, customer service duties including interactions via telephone and in person and post-analytic functions that may include specimen retrieval or storage, manual charging or charge reconciliation and other clerical duties. Actively promotes a Lean work culture by performing team member duties to ensure consistent use of Lean principles and processes, including continually seeking work process improvements.

Requirements

• High school diploma or equivalent Required
• Customer service training and experience Preferred

Responsibilities

• Verify specimen and / or blood or blood component identification and acceptability and process laboratory specimens according to laboratory procedures and standard work.
• Perform waived or moderately complex testing to obtain and record results for laboratory tests according to established procedures within established TAT as delegated by the Chief of Pathology.
• Maintain all competencies required in section and perform duties in accordance with laboratory policy and as delegated by the Chief of Pathology.
• Understand and adhere to Lean principles and processes such as standard work and maintaining 5S concept in work area realizing that all processes are driven by the needs of the customer.
• Align daily work with individual, section, departmental and organizational goals and objectives.
• Answer telephone calls and respond to customer service requests with professionalism and the highest degree of courtesy and responsiveness.
• Research and resolve issues with follow up to customer.
• Perform various clerical duties that may include manual billing, faxing, filing and copying.
• Perform preventive maintenance of equipment and maintenance of specimen storage systems.
• Actively participate in inventory control and supply chain operations through application of Lean principles.
• Look for, initiate and / or participate in quality improvement opportunities with the same level of importance as performing quality technical work.
• Promote teamwork and cooperation by through helpful, courteous and positive interactions with colleagues.
• Promote a trusting and secure work environment through supportive, dependable interactions.
• Take ownership of performance and PEAC process by understanding lab goals and objectives and aligning individual activities with hospital and lab goals and objectives.
• Share knowledge and provide instructions to new employees, students, technologists, technicians and other staff.
• Pursue continuing education.
• Perform other duties and special projects as requested.
• Read and adhere to all laboratory policies and procedures pertaining to section and document understanding of such.
• Maintain inspection readiness.
• Demonstrate knowledge and ownership of current inspection requirements for all applicable regulatory and accrediting agencies relating to area of responsibility.
• Participate in tracers, mock inspections, regulatory reviews and Quality Assurance meetings as required.
• Attend and participate in shift stand up meetings, staff meetings and Laboratory Town Hall meetings.

Benefits

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees