The Lab Support Services Tech consistently provides excellent customer service to patients and customers of the laboratory and works closely with coworkers to meet the needs of physicians, nurses and patients. Possesses the ability to work accurately and quickly performing a variety of duties within the clinical laboratory as required by his/her specific work assignment. Communicates clearly and effectively responding to phone requests from customers and coworkers. Assures that the pre-analytical duties of specimen collection, order entry, and/or specimen processing are performed accurately and quickly, following all identification and labeling policies, and utilizing appropriate specimen collection techniques. Utilizes critical thinking to identify general specimen problems and resolves or directs those problems to the appropriate individual. Prepares specimens for referral to other laboratories. Inventories, orders and stocks lab supplies. Prepares supplies for clients and prepares printed patient reports for delivery by mail or courier. Maintains department equipment, utilizes department computer systems, and documents information, as needed. Performs waived laboratory testing, accurately following laboratory procedures for test performance, quality control, reagent preparation, and instrument maintenance. The Lab Support Services Tech follows all laboratory policies and procedures.