The Lab Support Services Tech consistently provides excellent customer service to patients and customers of the laboratory and works closely with coworkers to meet the needs of physicians, nurses and patients. This role requires the ability to work accurately and quickly performing a variety of duties within the clinical laboratory as required by his/her specific work assignment. The position involves clear and effective communication, responding to phone requests from customers and coworkers, and ensuring that the pre-analytical duties of specimen collection, order entry, and/or specimen processing are performed accurately and quickly, following all identification and labeling policies, and utilizing appropriate specimen collection techniques. The Lab Support Services Tech utilizes critical thinking to identify general specimen problems and resolves or directs those problems to the appropriate individual. Additional responsibilities include preparing specimens for referral to other laboratories, inventorying, ordering and stocking lab supplies, preparing supplies for clients, and preparing printed patient reports for delivery by mail or courier. The role also involves maintaining department equipment, utilizing department computer systems, and documenting information as needed. The Lab Support Services Tech performs waived laboratory testing, accurately following laboratory procedures for test performance, quality control, reagent preparation, and instrument maintenance, while adhering to all laboratory policies and procedures.